Guest Service Agent

THE SINGAPORE RESORT & SPA; Singapore; Presencial; SGD 27.000 - 36.000; Jornada completa

Descripción de la vacante

The Singapore Resort & Spa is seeking a Guest Service Agent to serve as the first point of contact for guests and support day-to-day reception operations. You will aim to make guests feel welcome and handle check-in/out smoothly.

Key responsibilities include responding to guest requests, promoting hotel facilities, maintaining lobby presentation, and upholding security and confidentiality while delivering a warm, professional experience.

Formación

• Excellent reading, writing and oral proficiency in English language.
• Preferably 1 year of experience in a similar capacity.

Responsabilidades

• Provide quality service to guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative experience to all guests.
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities.
• Assist guests in the lobby during busy periods and whenever required.
• Collect guest feedback in the lobby when the opportunity arises, and update all the Guest Comments in the Opera Guest History.
• Maintain a clean welcome drink corner and keep the lobby neat at all times.
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required.
• Provide a smooth and timely check in/out for all guests.
• Ensure that guest requests are followed up promptly and efficiently throughout their stay; following up with traces.
• Provide all guests with accurate and in-depth information on products, services, pricing, special offers and events.

Conocimientos

English proficiency

Educación

Diploma in Tourism / Hospitality Management

Herramientas

MS Excel

MS Word

PowerPoint

Descripción del empleo

JOB SUMMARY

Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed.

MAIN RESPONSIBILITIES

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Assist guests in the lobby during busy periods and whenever required
• Collect guest feedback in the lobby when the opportunity arise, and update all the Guest Comments in the Opera Guest History.
• Ensure that the welcome drink corner is always clean and ready and the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

REQUIREMENTS

• Diploma in Tourism / Hospitality Management
• Preferably 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint