Guest Relations Supervisor

JUMBO GROUP OF RESTAURANTS PTE. LTD.; Singapore; On-site; Full time

Job summary

A prominent restaurant group in Singapore is seeking a customer service professional to welcome and manage customer inquiries and expectations. The ideal candidate will maintain professional grooming and provide excellent service to ensure a pleasant dining experience. Responsibilities include upselling menu items, handling complaints, and training staff. This role is crucial for delivering exceptional service in a dynamic restaurant environment.

Qualifications

• Excellent customer service skills.
• Ability to manage customer complaints effectively.
• Professional grooming standards.

Responsibilities

• Welcome and greet customers.
• Propose menu and prepare quotations.
• Engage and provide excellent customer service.
• Upsell menu items to customers.

Job description

Job Desciption

• Welcomes and greets customers
• Ensure good personal grooming standards and portray professional image to the customers
• Build rapport with customers and manage their needs and expectations
• Attend to customer’s enquiries, propose menu, prepare quotation and coordinate events
• Upsell menu items to customers professionally
• Engage and provide excellent customer service to ensue pleasant dining experience
• Handle complaints in a timely manner and manage first level of service recovery
• Train Leading Hostess to provide exceptional service to customers
• Any other ad-hoc jobs or duties assigned by the Manager from time to time