Guest Experience Supervisor

GLAMOUR CATERING PTE. LTD.

Singapore

On-site

SGD 42,000 - 54,000

Full time

14 days+

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Job summary

GLAMOUR CATERING PTE. LTD. is seeking a service-oriented professional to maintain standards and supervise food and beverage operations. The role involves greeting customers warmly, taking and processing orders, and ensuring high-quality service across all F&B activities.

You will monitor cleanliness, enforce policies, and support the team to deliver excellent customer experiences in a fast-paced catering environment.

Responsibilities

Maintain knowledge of departmental policies and standard service procedures.
Supervise upkeep of tools through proper usage of equipment and devices.
Analyze customer requirements and prepare plans to resolve customer care issues and satisfy customers.
Monitor cleanliness and sanitation for all growth-oriented organizational projects.
Investigate design and provide materials/devices to enhance services.
Facilitate procedures to take orders from customers.
Coordinate with staff to ensure setup and supply meet standards.
Monitor status of tasks assigned to staff.
Prepare documents and maintain adherence to standards.
Track assignments and follow up with management in waiting list.
Inspect food and beverage preparation programs and maintain goodwill of company.
Greet customers promptly in a warm and friendly manner.
Apply F&B techniques correctly and serve items with enthusiasm.
Anticipate unexpected needs and react promptly and tactfully.
Carry out any other duties as assigned by superiors due to business requirements.