Guest Relations Officer

Sserenity Pte. Ltd.; Singapore; On-site; SGD 58,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career progression

5-star hospitality training

Work with top postpartum care brand

Prime Orchard location

Job summary

Sserenity Pte. Ltd. is seeking a guest relations professional for its luxury confinement centre brand in Singapore. The role emphasizes high-quality guest experiences, weekend rotations, and handling VIP clients within a premium hospitality environment.

You will collaborate with management and sales to sustain impeccable service standards, assist with guest relations, and contribute to a 5-star atendimento as part of a premier Orchard-area operation.

Qualifications

• Fluency in English; additional languages are a plus.
• Pleasant personality with professional grooming and composure.
• Strong communication, interpersonal, and relationship-building skills.
• Customer-focused, confident in handling high-value clients.

Responsibilities

• Coordinate with internal teams to ensure a smooth and high-quality guest experience from admission to check-out.
• Support the Management and Sales team to maintain responsiveness, professionalism, and service standards.
• Handle guest concerns, special requests, and service recovery in a timely and professional manner.
• Support operational setup initiatives related to guest experience as required.

Skills

Fluent English

Other languages advantageous

Communication skills

Interpersonal skills

Customer-focused

Education

Diploma in Hospitality / Healthcare Management

Job description

Preferred Qualifications:

• Availability to work weekends (5-day work week, Monday – Sunday rotation)

• Background in luxury hospitality, premium guest experience, or VIP client servicing

• Experience in handling guest relations and service recovery

• Fluency in English; proficiency in other languages is an advantage

• Pleasant personality with professional grooming and composure

Key Responsibilities:

• Coordinate with internal teams to ensure a smooth and high-quality customer experience from admission to check-out

• Support the Management and Sales team to maintain responsiveness, professionalism, and service standards

• Handle guest concerns, special requests, and service recovery matters in a timely and professional manner

• Support operational setup initiatives related to guest experience as required

What We Offer:

• Competitive salary with performance-based incentives

• Career progression opportunities within a luxury confinement centre brand

• Training and exposure to 5-star hospitality service standards

• Opportunity to work alongside Korea’s No. 1 Postpartum Care Brand

• Work location within one of Orchard’s premier 5-star hotels

Requirements:

• Diploma Hospitality, Healthcare Management, or related field preferred

• Minimum 3 to 5 years of relevant experience in guest relations, hospitality, hotel, or luxury service environment

• Strong communication, interpersonal, and relationship-building skills

• Customer-focused, and confident in handling high-value clients