Guest Relations Assistant Manager

TEMPER PTE. LTD.; Singapore; On-site; SGD 33,480 - 55,800; Full time

Benefits offered by this job

Birthday Leave

Medical & Dental Coverage

Staff Discounts

5-Day Work Week

Meal Allowance

Career Growth Opportunities

Involvement in future openings and group expansion projects

Job summary

TEMPER PTE. LTD. is seeking a personable and service-driven Guest Relations Assistant Manager for its Wine Lounge & Cocktail Bar in Singapore. The role focuses on create memorable guest experiences, overseeing service operations, and building genuine connections.

Successful candidates will have strong leadership skills, thrive in a dynamic environment, and possess knowledge of wines and cocktails. This position offers exciting opportunities for career growth and involvement in future openings.

Qualifications

• Experience in high-energy dining and nightlife environments.
• Confidence in managing reservations and guest relations.
• Understanding of modern dining culture.

Responsibilities

• Create warm, personalized experiences for guests.
• Oversee reservations and seating flow.
• Lead the front-of-house guest experience during service.
• Handle guest feedback and service recovery.

Skills

Strong leadership and communication skills

Knowledge of wines and cocktails

Guest relations management

Experience with reservation systems

Ability to thrive in a fast-paced environment

Job description

Guest Relations Assistant Manager (Wine Lounge & Cocktail Bar)

Introduction

Ebb & Flow Group is driven by the belief that dining should move people. Beyond restaurants, we create immersive experiences where food, atmosphere, and storytelling come together with intention and finesse. With a growing portfolio of over 10 concepts across Singapore and ambitious expansion ahead, we continue to shape spaces that are both creatively bold and commercially intelligent.

We’re looking for a personable and service-driven Guest Relations Assistant Manager to join the front‑of‑house team at Temper, our Wine Lounge & Cocktail Bar located on Duxton Hill. This role is ideal for someone who thrives on building genuine guest connections, curating memorable experiences, and leading service with warmth, confidence, and attention to detail in a vibrant wine and cocktail-focused setting.

What You’ll Be Doing

• Be the face of Temper by creating warm, personalised, and memorable guest experiences from arrival to departure.
• Oversee reservations, seating flow, and guest communications to ensure seamless service and optimal table management.
• Build strong relationships with regular guests and proactively engage with new guests to foster loyalty and repeat visits.
• Lead the front‑of‑house guest experience during service, ensuring hospitality standards are consistently upheld across the floor.
• Work closely with the Sommelier, Bar, and Service teams to coordinate smooth operations and deliver elevated dining experiences.
• Handle guest feedback, special requests, and service recovery professionally and thoughtfully.
• Support and mentor the front‑of‑house team in guest engagement, service etiquette, and hospitality standards.
• Maintain strong knowledge of the menu, wines, cocktails, and promotions to confidently guide guest recommendations and experiences.
• Assist in planning and executing guest engagement initiatives, special events, collaborations, and VIP experiences.
• Monitor guest preferences and feedback to continuously improve service quality and customer satisfaction.
• Collaborate with the General Manager on service improvements, guest retention strategies, and operational excellence.
• Foster a positive and collaborative team culture centred around hospitality, professionalism, and attention to detail.

We’re Looking for Someone Who

• Thrives in a fast‑paced, high‑energy dining and nightlife environment.
• Has strong leadership and communication skills with a hands‑on approach to service.
• Is confident managing reservations, guest relations, and floor coordination simultaneously.
• Has strong knowledge or appreciation of wines, cocktails, and modern dining culture.
• Has experience with reservation systems and guest database management (preferred).
• Pre‑opening or high‑volume venue experience is a plus.

Perks & Benefits

• Birthday Leave
• Medical & Dental Coverage
• Staff Discounts
• 5‑Day Work Week
• Meal Allowance
• Career Growth Opportunities
• Involvement in future openings and group expansion projects