Guest Relation/Tenant Experience Executive

COVE LIVING PTE. LTD.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Cove Living PTE. LTD. in Singapore is seeking a Tenant Experience Executive to welcome Coveys, assist with issues, and coordinate with maintenance and other teams.

The role requires a diploma, at least 2 years in customer-facing work, and strong interpersonal and problem-solving skills. Rotating days and hours with a focus on delivering a memorable stay.

Qualifications

• Diploma in any field (service related is a bonus).
• Minimum of 2 years’ experience in a customer-facing role.
• Excellent interpersonal and problem solving skills.

Responsibilities

• Facilitating a warm and welcoming check-in, particularly on weekends.
• Assisting tenants with any general issues to make their stay more comfortable.
• Liaising between Coveys and maintenance teams/contractors for issues.
• Handling and resolving flatmate conflicts and related issues.
• Addressing grievances from Coveys using available channels.
• Planning and executing community events.
• Liaising with the property owner or representative when necessary.
• Maintaining regular communication with stakeholders and Covey wellbeing.
• Perform inventory checks after tenant checkout.

Skills

Interpersonal skills

Problem solving

Customer oriented

Attention to detail

Education

Diploma in any field

Job description

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 8000 rooms across Singapore and Indonesia, we’reliving our missionand growing our homes in South Korea and Japan.

Believing in thepower of a team, we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embracebeing humanin a driven andresult focusedenvironment tomake things happenand ensure the dream becomes a reality.

Comeenjoy the journeywith us and become a Cove Superstar!

Job Title:Tenant Experience Executive

Job Type:Full time

Reports To:Senior Tenant Experience Manager

Location:Singapore

Working hours:Rotating days and hours

What you’ll be doing:

• Facilitating a warm and welcoming check-in, particularly on weekends
• Assisting tenants (Coveys) with any general issues they might have to make their stay more comfortable
• To be a liaison for maintenance issues between the Coveys and the appropriate departments/contractors
• Handling and resolving flatmate conflicts and related issues
• Redress any grievances a Covey might have using means available
• Assist in planning and executing exciting community events
• Liaising with the property owner or representative when necessary
• Keep constant communications with all stakeholders and regularly check in on the Covey’s wellbeing
• Any other duties that contribute to a better experience for our Coveys as necessary
• Perform the Inventory checks after a tenant checks out

Deliverables:

• Provide a concierge like service to our Coveys
• To provide a high level of customer service to our Coveys and other stakeholders
• To ensure that the Covey’s stay is enjoyable and memorable

• Make sure units are well maintained and tidied

What makes you a great fit:

Essential

• A diploma in any field (service related is a bonus)
• Minimum of 2 years’ experience in a customer-facing role
• Excellent interpersonal and problem solving skills

Preferred

• Experience working in an early-stage start-up
• Experience in the hospitality industry

Core Skills/Competencies

• Ability to remain composed when dealing with customers
• Customer oriented
• Self-motivated
• Responsible
• Ability to deal with ambiguity
• Attention to detail