Guest Relation Executive (F&B)

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

RAFFLES SENTOSA SINGAPORE is seeking a Guest Relations Executive (F&B) to deliver exceptional service in our dining outlets, greeting guests and guiding them to a comfortable, personalized experience. You will ensure seamless dining, address inquiries, and promote service excellence with warmth and professionalism.

You will collaborate with the F&B team to accommodate dietary requests, manage reservations, note guest preferences, and resolve issues swiftly to uphold high standards.

Qualifications

• Excellent verbal communication skills.
• Genuine passion for delivering exceptional customer service.
• Ability to handle guest complaints and resolve issues efficiently.
• Meticulous attention to detail and noting guest preferences.
• Strong collaboration with F&B team to ensure smooth service.

Responsibilities

• Greet guests warmly and escort to tables, offering menu recommendations.
• Address guests' needs and special requests promptly for a seamless dining experience.
• Provide menu and wine knowledge, answer questions, and suggest pairings.
• Monitor guest satisfaction and resolve issues to maintain service excellence.
• Coordinate with servers, chefs, and management for smooth operations during peak times.
• Assist with reservations and seating as required by the outlet.

Skills

Verbal communication

Customer service passion

Complaint handling

Attention to detail

Team collaboration

Hospitality experience

Menu knowledge

Multitasking

Flexible hours

Job description

JOB SUMMARY:

The Guest Relations Executive (F&B) is responsible for providing exceptional service to guests within the food and beverage outlets, ensuring their needs and preferences are met. You will play a key role in maintaining the guest experience, from greeting upon arrival to ensuring a seamless dining experience. Your role is to deliver personalized service, foster positive relationships, and address guest inquiries, all while promoting a high standard of service excellence.

WHAT YOU WILL BE DOING:

• Greet all guests in a warm, friendly, and professional manner as they enter the food and beverage outlets.
• Escort guests to their tables, offering menu recommendations based on their preferences and ensuring a personalized experience.
• Address guests' needs, special requests, or concerns quickly and effectively to ensure their satisfaction throughout the dining experience.
• Make recommendations for food and beverages, answering all questions regarding the menu, ingredients, and preparation.
• Monitor guests' satisfaction during their meal and provide immediate solutions to any issues or concerns, ensuring a positive dining experience.
• Maintain an extensive knowledge of menu items, including the ability to explain dishes and wine pairings.
• Recognize repeat guests and take note of their preferences to create a personalized service experience.
• Ensure guests feel welcomed and valued, consistently going above and beyond to exceed expectations.
• Collaborate with the F&B team, including servers, chefs, and management, to ensure smooth and efficient service delivery.
• Coordinate special requests such as dietary restrictions, celebrations, or VIP services.
• Relay any guest feedback to the management team for continuous improvement in service delivery.
• Ensure a seamless dining experience by staying alert to guest needs and maintaining communication with the kitchen and service staff.
• Ensure that all dining areas are clean, well-organized, and prepared for guests.
• Assist with reservations, guest seating, and managing table assignments, especially during peak service times.
• Maintain a professional and neat appearance, adhering to grooming and uniform standards at all times.
• Handle guest complaints and concerns with a calm and professional demeanor, providing prompt and efficient solutions.
• Take immediate action to resolve any dissatisfaction and ensure the guest leaves with a positive experience.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Excellent verbal communication skills i
• A genuine passion for delivering exceptional customer service with the ability to engage guests and meet their specific needs.
• Able to handle guest complaints and resolve issues efficiently while maintaining guest satisfaction.
• Meticulous attention to detail, particularly in ensuring guests' preferences and special requests are properly noted and followed.
• Strong ability to collaborate with all levels of the F&B team, from kitchen staff to management, to ensure smooth and efficient service.
• At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations.
• Understanding of the menu offerings, including wine and food pairings, and the ability to communicate this knowledge confidently to guests.
• Ability to manage multiple tasks and priorities in a busy environment while ensuring top-notch guest service.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required in the hospitality industry.