F&B Supervisor

Copthorne King's Hotel Singapore; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Flexible Benefit

Birthday Leave

Staff rates for F&B/Accommodation

Staff meals provided

Job summary

Copthorne King's Hotel Singapore is seeking an experienced F&B Operations Manager to lead daily operations across all food and beverage outlets, including restaurants, bars, room service, banquets, and catering.

You will coordinate closely with kitchen staff, service teams, and hotel management to deliver consistent, high-quality service, maintain health and safety compliance, manage inventory and supplier relationships, and support event planning and guest satisfaction.

Qualifications

• Excellent verbal and written communication with guests, staff, and management.
• Strong decision-making and problem-solving in high-pressure situations.
• Proficiency in MICROS, POS systems, MS Office, and inventory management software.
• Understanding of food safety standards and local health regulations.

Responsibilities

• Oversee daily F&B operations across all outlets.
• Coordinate with kitchen, service teams, and management to ensure smooth operations.
• Ensure high-quality service meeting guest expectations and standards.
• Monitor inventory, suppliers, and cost control.
• Ensure health, safety, and hygiene compliance.
• Plan and coordinate events, banquets, and catering.
• Perform other duties as assigned by Management.

Skills

Communication

Problem solving

Decision making

Food safety

Tools

MICROS

POS systems

Microsoft Office

Inventory software

Job description

Benefits:

• Flexible Benefit

• Birthday Leave

• Special staff rates for F&B and Accommodation under MHR portfolio

• Staff meals provided
  

1. F&B Operations Management

• Oversee the daily operations of all food and beverage outlets within the hotel (e.g., restaurants, bars, room service, banquets, and catering).

• Coordinate with kitchen staff, service teams, and management to ensure smooth and efficient operations.

• Ensure consistent high-quality food and beverage service that meets or exceeds guest expectations.

• Monitor service standards and conduct regular inspections to ensure cleanliness, organization, and food safety compliance.

2. Guest Experience & Service Quality

• Ensure excellent guest service by addressing any complaints, requests, or special needs in a timely and professional manner.

• Regularly interact with guests to receive feedback and ensure their satisfaction with food and beverage offerings.

• Implement service recovery techniques when necessary to ensure guest satisfaction and loyalty.

3. Inventory & Stock Control

• Monitor and manage inventory of food, beverages, and supplies, ensuring optimal stock levels and cost control.

• Coordinate with suppliers to ensure timely delivery of goods and maintain strong supplier relationships.

• Oversee ordering and receiving of F&B products and ensure proper storage conditions.

• Ensure that all items are stored according to health and safety regulations, reducing waste and controlling costs.

4. Health, Safety, and Hygiene Compliance

• Ensure all food safety and hygiene standards are followed according to health regulations and hotel policies.

• Proper handling of food and beverages, ensuring compliance with safety protocols.

5. Event Coordination & Banqueting Services

• Assist with the planning and coordination of special events, conferences, banquets, and private parties, ensuring seamless food and beverage service.

• Liaise with the event planning and sales teams to create customized menus for events, ensuring all guest needs are met.

• Supervise event setups, service, and breakdown to ensure smooth execution.

6. Others:

• Any other duties that may be assigned by the Management from time to time.

Job Requirement

Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, and management.

Strong decision-making and problem-solving skills, especially in high-pressure situations.

Proficiency in food and beverage management software (e.g., MICROS, POS systems), Microsoft Office Suite, and inventory management systems.

Understanding of food safety standards and local health regulations.