Guest Experience Team Leader, Front Office

PAN PACIFIC SERVICED SUITES BEACH ROAD; Singapore; On-site; SGD 54,000 - 67,000; Full time

Job summary

Pan Pacific Serviced Suites Beach Road in Singapore seeks a Guest Service Team Leader (GSTL) to assist the Manager in leading the front office, back office and Pacific Lounge teams, delivering service that meets Pan Pacific standards. The GSTL is expected to model professionalism, manage guest flow, and coordinate with other departments to ensure seamless operations.

The GSTL must be friendly and professional, with excellent communication and problem‑solving skills, and mentor junior associates.

Responsibilities

• Provide professional, courteous, and efficient level of service to all guests in line with standard operating procedures.

Job description

Pan Pacific Serviced Suites Beach Road in Singapore seeks a Guest Service Team Leader (GSTL) to assist the Manager in leading the front office, back office and Pacific Lounge teams, delivering service that meets Pan Pacific standards. The GSTL is expected to model professionalism, manage guest flow, and coordinate with other departments to ensure seamless operations.

The GSTL must be friendly and professional, with excellent communication and problem‑solving skills, and mentor junior associates.