Guest Experience Supervisor — Restaurant

Plu Thai Restaurant; Singapore; On-site; SGD 23,000 - 34,000; Full time

Job summary

Plu Thai Restaurant in Singapore is seeking a front-of-house staff member to support restaurant service and guest experience. The role involves greeting guests, coordinating seating arrangements, and ensuring timely fulfilment of guest requests to maintain smooth operations.

You will recognize regular guests and share preferences with management, while helping to build a loyal customer base and personalised service.

Responsibilities

• Assist the restaurant manager in overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests, and assign guests to tables suitable to the size of each group.
• Recognise the regular guests and highlight to the General Manager / Executive Chef about the particular guest's preferences.
• Ensure guests' requests are not delayed.
• Record and report all guests' complaints to the General Manager / Executive Chef immediately.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Attend all team briefs as required.
• Perform miscellaneous job-related duties as assigned.

Job description

Plu Thai Restaurant in Singapore is seeking a front-of-house staff member to support restaurant service and guest experience. The role involves greeting guests, coordinating seating arrangements, and ensuring timely fulfilment of guest requests to maintain smooth operations.

You will recognize regular guests and share preferences with management, while helping to build a loyal customer base and personalised service.