Guest Experience Supervisor — Restaurant

JOBER PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local restaurant management company in Singapore seeks a Supervisor to oversee restaurant operations. Responsibilities include hiring and training staff, managing work schedules, ensuring hygiene standards, and enhancing customer service. The ideal candidate should have a high school diploma or GED, supervisory experience, and strong management and organizational skills. Exceptional customer service and communication abilities are essential for handling customer inquiries effectively.

Qualifications

• Proven experience working as a supervisor.
• Ability to work in a fast-paced environment.
• Ability to stand for extended periods.

Responsibilities

• Screening, interviewing, hiring, and training restaurant staff.
• Managing restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen.
• Overseeing food preparation and storage.
• Checking on dining customers for feedback.
• Monitoring inventory and ensuring adequate stock.
• Monitoring the restaurant’s cash flow.
• Reviewing customer surveys for service improvement.
• Resolving customer complaints professionally.

Skills

Management skills

Organizational skills

Customer service skills

Communication skills

Education

High school diploma or GED

Job description

A local restaurant management company in Singapore seeks a Supervisor to oversee restaurant operations. Responsibilities include hiring and training staff, managing work schedules, ensuring hygiene standards, and enhancing customer service. The ideal candidate should have a high school diploma or GED, supervisory experience, and strong management and organizational skills. Exceptional customer service and communication abilities are essential for handling customer inquiries effectively.