Guest Experience Specialist — Stadium & Events

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 19,000 - 22,000; Part time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a part-time front-line guest service helper to address enquiries, process bookings, and handle payments at the National Stadium. You will support multiple touchpoints including face-to-face, hotline, and email, ensuring prompt, friendly service.

Responsibilities include maintaining CRM records, keeping found property secure, updating event notices, and performing daily revenue reconciliations.

Qualifications

• Minimum 3 days per week, include at least 1 weekend.
• Minimum 6‑month commitment required.
• Able to work weekends, public holidays, and shift hours (morning, afternoon, evening, and event days).
• Prior guest service experience is preferred.
• Able to communicate politely with guests, provide information, and give directions.
• Comfortable handling enquiries, feedback, and basic guest issues.

Responsibilities

• Address customer enquiries and feedback promptly and professionally.
• Handle facility bookings, programme registrations and over-the-counter payment collections.
• Follow up with designated departments and/or escalate issues to supervisors to ensure timely and appropriate actions are taken.
• Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines.
• Maintain secure custody of found property.
• Update notice and display boards with public activities/events conducted within the premises, and the appropriate environmental and service information.
• Perform daily settlements and financial reconciliations for revenue submissions.
• Identify improvements and propose recommendations to address operational challenges and enhance customer experience.
• Ad-hoc duties and projects as assigned or needed.

Skills

Guest service

Communication

Basic computer skills

Weekend availability

Crowd management

Job description

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a part-time front-line guest service helper to address enquiries, process bookings, and handle payments at the National Stadium. You will support multiple touchpoints including face-to-face, hotline, and email, ensuring prompt, friendly service.

Responsibilities include maintaining CRM records, keeping found property secure, updating event notices, and performing daily revenue reconciliations.