Guest Experience Specialist – Japanese Restaurant

JR FOODS PTE. LTD.; Singapore; On-site; SGD 23,000 - 36,000; Full time

Job summary

JR FOODS PTE. LTD. in Singapore seeks a customer-facing service role to deliver courteous and efficient food and beverage service. You will greet guests, assist with menu knowledge, take orders, present bills, and ensure a seamless dining experience.

Responsibilities include proactive service, handling reservations, updating staff on menu changes, and maintaining appearance standards. Daily outlet preparation and housekeeping are also expected.

Responsibilities

• Be proactive and vigilant in service.
• Interact with customers in a pleasant and calm manner.
• Handle table reservations.
• Greet all customers by name warmly, with an appropriate greeting.
• Direct customers to table.
• Keep updated on current menu (e.g. specialties, menu deviations, to be aware if kitchens staff are running out of items, etc.)
• To take orders – Present menu, suggest and recommend items appropriately, assist in drink selection, inform customers about food preparation details, communicate specific customer needs to chefs.
• Properly open and pour wine at table-side.
• Maintain proper dining experience – Delivery items promptly, fulfill customer needs, clear tables, refill glasses, offer desserts and drinks, bid a fond farewell to customers, etc.
• To attend and respond to the customers’ needs promptly and professionally.
• To present bills to the customers, collect payment and give to the cashier, return change or credit card to the customers.
• To comply with grooming and appearance standards at all times.
• Adhere to grooming standards consistently.
• Always wear a smile.
• Maintain positive body posture (e.g. do not slouch).
• To prepare the F&B outlet for daily operations. This includes but is not limited to the following:
• Prepare table, lay out napkins and utensils.
• Ensure condiments are refilled.
• Perform all other preparation tasks.
• To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings and laying of tables etc.
• Any other appropriate duties and responsibilities as assigned.

Job description

JR FOODS PTE. LTD. in Singapore seeks a customer-facing service role to deliver courteous and efficient food and beverage service. You will greet guests, assist with menu knowledge, take orders, present bills, and ensure a seamless dining experience.

Responsibilities include proactive service, handling reservations, updating staff on menu changes, and maintaining appearance standards. Daily outlet preparation and housekeeping are also expected.