Guest Service Officer (NEC)

Nanyang Technological University; Singapore; Sur place; SGD 27 000 - 36 000; Plein temps

Résumé du poste

Nanyang Executive Centre (NEC) at NTU is seeking a Guest Service Officer to welcome guests and support front desk operations on-site at NTU, Singapore. You will orientate guests, anticipate needs, and ensure a consistently high level of hospitality throughout each stay.

Responsibilities include assisting with check-in/check-out, coordinating VIP arrivals, providing NEC facility information, handling special requests, and logging guest feedback in the system.

Qualifications

• Formal hospitality qualification is required or equivalent.
• Minimum 1 year of hospitality experience.
• Good verbal and written communication abilities.

Responsabilités

• Greet guests warmly to create a positive first impression.
• Assist with check-in/check-out and coordinate VIP arrivals.
• Provide room orientation and explain NEC facilities.
• Handle guest requests and coordinate with departments as needed.
• Record guest feedback in the Property Management System.
• Maintain a neat lobby and guest-facing areas; respond promptly to needs.
• Refer requests outside scope to the appropriate department.

Connaissances

Guest service

Communication skills

Proactive

Interpersonal skills

Customer focus

Formation

Nitec/Higher Nitec/Diploma in Hotel Management

Outils

Property Management System (PMS)

Description du poste

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and NTU@one-north. The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events. We are looking for a proactive, service-oriented professional to join NEC as Guest Service Officer. As the welcoming face of NEC, you will be responsible for creating exceptional first impressions and delivering personalised service throughout each guest's stay. You will support front desk operations, orientate guests, anticipate their needs, and ensure every touchpoint reflects the NEC's commitment to hospitality excellence.

Key Responsibilities

• Greet and provide a warm welcome to arriving guests to ensure a welcoming first impression.
• Assist with guest check-in and check-out procedures, coordinate VIP and special guest arrivals and departures, in accordance with established SOPs.
• Provide room orientation to the guests and introduce NEC facilities.
• Manage and coordinate special requests from guests to ensure personalized service delivery (e.g. celebrating special occasions).
• Collate and document guest feedback into the Property Management System.
• Ensure the lobby and guest-facing areas are always neat and clean.
• Proactive in meeting guests requests and needs throughout their stay.
• Handle guests request and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office.
• Listen to guest’s complaint or concerns and resolve their issue in a timely manner.
• Be familiar with NTU and NEC facilities and functions as well as major city attractions and events.
• Provide guests with accurate information as requested.
• Perform any other duties as may assigned by Duty Manager/Front Office Manager.

We regret to inform that only shortlisted candidates will be notified.

Requirements

• Nitec/Higher Nitec/Diploma in Hotel Management or relevant discipline.
• Experience: Experience in the hospitality industry with a minimum of 1 year in a similar capacity.
• Communication Skills: Good spoken and written communication skills in order to interact well with guest.
• Professional disposition: Well-groomed, display a professional disposition with strong interpersonal skills.
• Proactive: Proactive and prompt in meeting guest’s requests and needs.
• Able to work rotating shifts, including weekends and Public Holidays.

Hiring Institution

NTU A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Humanities, Arts, & Social Sciences, and Graduate colleges. It also has a medical school, the Lee Kong Chian School of Medicine, established jointly with Imperial College London. NTU is also home to world-class autonomous institutes – the National Institute of Education, S Rajaratnam School of International Studies, Earth Observatory of Singapore, and Singapore Centre for Environmental Life Sciences Engineering – and various leading research centres such as the Nanyang Environment & Water Research Institute (NEWRI) and Energy Research Institute @ NTU (ERI@N). Ranked amongst the world’s top universities by QS, NTU has also been named the world’s top young university for the past seven years. The University’s main campus is frequently listed among the Top 15 most beautiful university campuses in the world and has 57 Green Mark-certified (equivalent to LEED-certified) buildings, of which 95% is certified Green Mark Platinum. Apart from its main campus, NTU also has a campus in Novena, Singapore’s healthcare district. Under the NTU Smart Campus vision, the University harnesses the power of digital technology and tech-enabled solutions to support better learning and living experiences, the discovery of new knowledge, and the sustainability of resources. For more information, visit www.ntu.edu.sg About NIE About RSIS About LKCMedicine About NTUItive