Guest Service Officer (NEC)

Nanyang Technological University Singapore; Singapore; On-site; SGD 25,668 - 35,712; Full time

Job summary

Nanyang Executive Centre (NEC) at NTU is seeking a proactive Guest Service Officer to welcome guests and deliver personalised service throughout their stay. You will support front desk operations, orientate guests, and ensure NEC's hospitality standards are upheld.

Responsibilities include assisting with check-in/check-out, coordinating VIP arrivals, handling special requests, and maintaining a welcoming lobby environment. Prior hospitality experience and good communication skills are essential.

Qualifications

• Nitec/Higher Nitec/Diploma in Hotel Management or relevant discipline.
• Experience in the hospitality industry with a minimum of 1 year in a similar capacity.
• Good spoken and written communication skills.
• Professional disposition: well-groomed with strong interpersonal skills.
• Proactive and prompt in meeting guests' requests and needs.

Responsibilities

• Greet and provide a warm welcome to arriving guests and ensure a superb first impression.
• Assist with check-in/check-out and coordinate VIP arrivals/departures per SOPs.
• Provide room orientation and introduce NEC facilities to guests.
• Coordinate and fulfill guests' special requests for a personalized experience.
• Collate and document guest feedback into the Property Management System.
• Maintain a neat and clean lobby and guest-facing areas at all times.
• Respond promptly to guests' requests and redirect to appropriate departments if needed.
• Listen to guests' concerns and resolve issues in a timely manner.
• Be knowledgeable about NTU/NEC facilities and local attractions, and share accurate information.
• Perform any other duties as assigned by the Duty Manager/Front Office Manager.

Skills

Communication skills

Interpersonal skills

Proactive attitude

Guest service

Education

Nitec/Higher Nitec/Diploma in Hotel Management

Job description

Overview

The NTU Office of Commercial and Auxiliary Services (OCAS) is responsible for the strategic planning, management, and marketing of commercial real estate, hospitality (including Nanyang Executive Centre) and auxiliary services (car parks and shuttle bus services) in NTU main campus and NTU@one-north.

The Nanyang Executive Centre (NEC) is located at the NTU Main Campus. Currently undergoing refurbishment, the NEC features 150 guestrooms and aims to offer a premier venue for corporate training, retreats and private events.

We are looking for a proactive, service-oriented professional to join NEC as Guest Service Officer. As the welcoming face of NEC, you will be responsible for creating exceptional first impressions and delivering personalised service throughout each guest's stay. You will support front desk operations, orientate guests, anticipate their needs, and ensure every touchpoint reflects the NEC's commitment to hospitality excellence.

Responsibilities

• Greet and provide a warm welcome to arriving guests to ensure a welcoming first impression.
• Assist with guest check-in and check-out procedures, coordinate VIP and special guest arrivals and departures, in accordance with established SOPs.
• Provide room orientation to the guests and introduce NEC facilities.
• Manage and coordinate special requests from guests to ensure personalized service delivery (e.g. celebrating special occasions).
• Collate and document guest feedback into the Property Management System.
• Ensure the lobby and guest-facing areas are always neat and clean.
• Proactive in meeting guests' requests and needs throughout their stay.
• Handle guests' requests and redirect the request to the appropriate department(s) if the request is not within the scope and capacity of Front Office.
• Listen to guests' complaints or concerns and resolve their issue in a timely manner.
• Be familiar with NTU and NEC facilities and functions as well as major city attractions and events. Provide guests with accurate information as requested.
• Perform any other duties as may be assigned by the Duty Manager/Front Office Manager.

Requirements

• Nitec/Higher Nitec/Diploma in Hotel Management or relevant discipline.
• Experience in the hospitality industry with a minimum of 1 year in a similar capacity.
• Good spoken and written communication skills in order to interact well with guests.
• Professional disposition: Well-groomed, with a professional disposition and strong interpersonal skills.
• Proactive: Proactive and prompt in meeting guests' requests and needs.

We regret to inform that only shortlisted candidates will be notified.

Hiring Institution: NTU