Guest Experience & Operations Leader

coffee smith north pte. ltd.; Singapore; On-site; SGD 40,000 - 65,000; Full time

Job summary

Coffee Smith North Pte. Ltd. in Singapore is looking for an experienced restaurant operations leader to recruit, train and supervise staff, ensuring high standards of service and food quality.

You will plan weekly staff schedules, arrange replacements, manage budgets and seek ways to reduce costs, receive and check deliveries, take inventory, resolve customer complaints, propose new menu items, and develop strategies to attract and retain customers.

Responsibilities

• Recruiting, training, and supervising staff.
• Preparing weekly work schedules for staff and finding suitable replacements in cases of staff absence.
• Ensuring that all expenses are within budget and identifying ways to decrease operational costs.
• Receiving delivered supplies and verifying that the correct items and quantities have been delivered.
• Taking inventory of supplies and ordering new stock as needed.
• Resolving customer complaints regarding food quality and customer service.
• Suggesting new menu items based on customers' preferences and feedback.
• Identifying strategies to retain and attract customers.

Job description

Coffee Smith North Pte. Ltd. in Singapore is looking for an experienced restaurant operations leader to recruit, train and supervise staff, ensuring high standards of service and food quality.

You will plan weekly staff schedules, arrange replacements, manage budgets and seek ways to reduce costs, receive and check deliveries, take inventory, resolve customer complaints, propose new menu items, and develop strategies to attract and retain customers.