Guest Experience & Operations Lead - Wildlife Park

Mandai Park Development; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Mandai Wildlife Group in Singapore is seeking energetic Guest Service Associates to help deliver memorable experiences across Mandai Wildlife Reserve. You will tell engaging stories, handle ticketing, operate adventure facilities, and work with part-time staff to create moments of delight for guests.

The role requires at least one year in hospitality, strong communication, and a willingness to work weekends and public holidays.

Qualifications

• Minimum 1 year of hospitality or tourism experience.
• Ability to meet physical demands, including harnessing guests and operating rides.
• Excellent communication to engage diverse guests.
• Energetic, confident and outgoing personality.
• Available to work on weekends and public holidays.

Responsibilities

• Ensure smooth daily operations and deliver exceptional guest service through storytelling and creating moments of delight.
• Perform accurate transactions at ticketing touchpoints in accordance with protocol.
• Operate Adventure facility including conducting daily safety checks and securing guests onto high-element rides.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in wildlife-human management efforts:
• Update and maintain records of sightings and movements of wildlife.
• Educate guests on wildlife campaigns in the parks.
• Assist to identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Other relevant duties as assigned.

Skills

Guest service

Communication

Problem solving

Physical fitness

Weekend availability

Job description

Mandai Wildlife Group in Singapore is seeking energetic Guest Service Associates to help deliver memorable experiences across Mandai Wildlife Reserve. You will tell engaging stories, handle ticketing, operate adventure facilities, and work with part-time staff to create moments of delight for guests.

The role requires at least one year in hospitality, strong communication, and a willingness to work weekends and public holidays.