Guest Experience Champion — Wildlife Park

Mandai Park Development; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

Mandai Wildlife Group in Singapore seeks a guest services-focused team member to uphold high standards of guest service across our wildlife parks. The role involves daily operations, staff guidance, and safety procedures to ensure a memorable park experience for visitors.

Ideal candidates have at least 1 year in hospitality or tourism, strong communication skills, and a confident, outgoing demeanor. Weekend and public holiday work is required to support peak visitor times.

Qualifications

• Minimum 1 year of relevant experience in hospitality or tourism.
• Prior customer service experience an advantage.
• Excellent communications skills required.
• Confident, energetic and outgoing personality required.
• Able to work weekends and public holidays.

Responsibilities

• Ensure day-to-day operations run smoothly with resources and guest service standards.
• Identify and propose improvements to enhance guest experience within the park.
• Resolve guest feedback, issues and concerns promptly.
• Motivate and guide part-time staff to deliver guest experiences.
• Assist in training part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Assist in wildlife-human management efforts and record sightings/movements.
• Conduct behavioural enrichments of wildlife through positive reinforcement trainings.
• Educate guests on wildlife campaigns within the parks.
• Other relevant duties as assigned.

Skills

Customer service

Communication skills

Weekend availability

Energetic personality

Hospitality experience

Job description

Mandai Wildlife Group in Singapore seeks a guest services-focused team member to uphold high standards of guest service across our wildlife parks. The role involves daily operations, staff guidance, and safety procedures to ensure a memorable park experience for visitors.

Ideal candidates have at least 1 year in hospitality or tourism, strong communication skills, and a confident, outgoing demeanor. Weekend and public holiday work is required to support peak visitor times.