Guest Service Officer

MANDAI PARK DEVELOPMENT PTE. LTD.; Singapore; On-site; SGD 24,000 - 40,000; Full time

Job summary

Mandai Wildlife Group invites applications for guest experience hosts across our park network. You will ensure smooth day-to-day operations, assist with guest services, and help deliver memorable wildlife encounters in a dynamic, family-friendly environment.

We seek candidates with at least 1 year in hospitality or tourism, strong communication, and a confident, energetic, outgoing personality. Weekend and public holiday work is expected as part of this role.

Qualifications

• Minimum 1 year of relevant hospitality or tourism experience.
• Customer service experience is an advantage.
• Excellent communication skills.
• Confident, energetic and outgoing personality.

Responsibilities

• Ensure day-to-day operations run smoothly and maintain high guest service standards.
• Identify and implement enhancements to improve guest experience within the park.
• Resolve guest feedback, issues and concerns promptly.
• Motivate and guide part-time staff in delivering guest experiences.

Skills

Customer Service

Communication

Hospitality Experience

Teamwork

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities:

• Ensure day-to-day operations are carried out smoothly, including daily resource management, and maintain high level of guest service standards in accordance to protocol.
• Identify, propose and execute proposals on areas of improvement to create and enhance guest experience within the park.
• Resolve feedback, issues and concerns raised by guests.
• Motivate and guide part-time staff in delivering guest experiences.
• Assist to conduct training of part-time staff in consultation with section lead.
• Assist in maintenance and enforcement of park safety matters and procedures.
• Assist in wildlife-human management efforts:
• Update and maintain records of sightings and movements of wildlife.
• Conduct and maintain behavioural enrichments of wildlife through positive reinforcement trainings.
• Educate guests on wildlife campaigns in the parks.
• Other relevant duties as assigned.

Job Requirements:

• Minimum 1 Year of relevant experience in hospitality or tourism industry.
• Prior customer service experience will be an advantage
• Excellent communications skills
• Confident, energetic and outgoing personality

Able to work on weekends and public holidays

Shortlisted candidates will be allocated to the different park accordingly.