Guest Experience Manager - Restaurant Service & Ops

YAM'S KITCHEN PTE. LTD.; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

YAM'S KITCHEN PTE. LTD. in Singapore is seeking a guest-focused service professional to manage guest interactions and coordinate with kitchen staff to ensure timely order delivery. The role aims to maintain a welcoming atmosphere that creates memorable dining experiences and encourages repeat visits.

You will be the main liaison between guests and restaurant staff, responding to inquiries quickly and delivering high-quality hospitality throughout the dining experience.

Responsibilities

• Provide attentive and professional service to guests to exceed dining expectations.
• Monitor and respond promptly to customer needs throughout their dining experience to ensure satisfaction.
• Serve as the main liaison between guests and restaurant staff to address inquiries and requests efficiently.
• Coordinate clear communication between dining area and kitchen staff to ensure timely and accurate order delivery.
• Maintain a welcoming and positive atmosphere to enhance the overall dining environment.
• Uphold the restaurant’s reputation by consistently delivering high-quality service and hospitality.
• Foster guest loyalty by creating memorable dining experiences that encourage repeat visits.

Job description

YAM'S KITCHEN PTE. LTD. in Singapore is seeking a guest-focused service professional to manage guest interactions and coordinate with kitchen staff to ensure timely order delivery. The role aims to maintain a welcoming atmosphere that creates memorable dining experiences and encourages repeat visits.

You will be the main liaison between guests and restaurant staff, responding to inquiries quickly and delivering high-quality hospitality throughout the dining experience.