Guest Experience Lead, Front of House

NEXTBEAT SINGAPORE PTE. LTD.; Singapore; Vor Ort; SGD 36.000 - 43.000; Vollzeit

Benefits dieser Stelle

AWS

Incentive Bonus

Medical leave

Annual leave

Zusammenfassung

NEXTBEAT SINGAPORE PTE. LTD. in Siglap is seeking a Front of House team member to welcome guests and deliver service that reflects the brand's standards.

You will take orders, coordinate with kitchen and bar teams, and ensure prompt, accurate service in a 5-day work week. The ideal candidate has 2–3 years in restaurant service, strong communication, a neat appearance, and a proactive, guest-focused attitude.

Qualifikationen

• Minimum 2-3 years of experience in restaurant service or similar hospitality role.
• Positive, outgoing and personable with a genuine passion for guest experience.
• Strong communication and interpersonal skills.
• Well-presented, attentive and customer-focused.
• Self-motivated, disciplined and eager to learn.
• Able to work effectively in a fast-paced restaurant environment.
• A strong team player with a proactive and service-oriented attitude.

Aufgaben

• Represent the restaurant as a welcoming and professional ambassador, upholding the brand's image, personality and service standards.
• Greet, welcome and engage guests in a warm, friendly and professional manner.
• Take accurate food and beverage orders and ensure they are communicated clearly to the kitchen and bar teams.
• Serve food and beverages efficiently while maintaining high standards of presentation and attention to detail.
• Provide attentive, personalised service throughout the guest's dining experience.
• Anticipate and respond to guests' needs and requests in a timely and professional manner.
• Understand guests' preferences and provide suitable food and beverage recommendations.
• Maintain close attention to assigned sections and tables to ensure guests are well attended to throughout service.
• Communicate guests' dietary requirements, allergies and special requests to the kitchen and bar teams.
• Keep up to date with menu items, ingredients and availability to provide accurate information and recommendations to guests.
• Assist with table turnover during service by clearing, cleaning and resetting tables efficiently for the next seating.
• Handle guest checks, cash receipts and payments accurately.
• Assist with the breakdown and resetting of the restaurant after service, ensuring the venue is ready for the next service period.
• Maintain cleanliness, organisation and presentation of the front-of-house area at all times.
• Comply with all food safety, hygiene and restaurant service standards.
• Work closely with the wider FOH and BOH teams to ensure smooth and efficient service operations.

Kenntnisse

Customer service

Hospitality

Communication skills

Team player

Positive attitude

Jobbeschreibung

NEXTBEAT SINGAPORE PTE. LTD. in Siglap is seeking a Front of House team member to welcome guests and deliver service that reflects the brand's standards.

You will take orders, coordinate with kitchen and bar teams, and ensure prompt, accurate service in a 5-day work week. The ideal candidate has 2–3 years in restaurant service, strong communication, a neat appearance, and a proactive, guest-focused attitude.