Guest Experience Lead - Front Desk & Hospitality

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality recruitment firm in Singapore is seeking a Guest Experience Executive to deliver excellent customer service at the Hotel Reception. The role includes managing check-in/check-out processes, handling guest inquiries, and coordinating with various hotel departments. Candidates should have relevant experience in customer-facing roles and be willing to work rotating shifts, including weekends and public holidays. This is an excellent opportunity for those passionate about hospitality and customer service.

Qualifications

• Relevant working experience in a front office and/or customer-facing service role.
• Willingness to work rotating shifts on weekends and Public Holidays.

Responsibilities

• Provide friendly and efficient check-in and check-out service at Hotel Reception.
• Handle guest complaints and special requests professionally.
• Coordinate with other departments in operations.

Skills

Customer service

Cash handling

Problem-solving

Job description

A leading hospitality recruitment firm in Singapore is seeking a Guest Experience Executive to deliver excellent customer service at the Hotel Reception. The role includes managing check-in/check-out processes, handling guest inquiries, and coordinating with various hotel departments. Candidates should have relevant experience in customer-facing roles and be willing to work rotating shifts, including weekends and public holidays. This is an excellent opportunity for those passionate about hospitality and customer service.