Guest Experience Lead - Food Service

HA HA BIN GLOBAL SERVICE PTE. LTD.; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

HA HA BIN GLOBAL SERVICE PTE. LTD. seeks a friendly and attentive hospitality team member to deliver excellent food and beverage service. You will understand menu items, ensure timely and accurate order delivery, and keep dining areas clean while supporting teammates.

You will address guest concerns promptly to maximize satisfaction and contribute to a positive guest experience in a fast-paced environment.

Qualifications

• Ability to speak English well.
• Previous experience in food and beverage service is preferred.
• Willingness to learn and adapt to new tasks and procedures.
• Good communication and interpersonal skills to engage positively with guests and colleagues.

Responsibilities

• Learn and explain all food and beverage menu items, including ingredients, preparation methods, portion sizes, and presentation to enhance guest satisfaction
• Deliver food and beverages promptly and accurately to guests and confirm their satisfaction
• Maintain tables properly by providing water service and pre-bussing to ensure a clean dining environment
• Process guest payments accurately and provide proof of payment in a timely manner
• Communicate respectfully and clearly with chefs and kitchen staff to coordinate service
• Collaborate with team members to complete tasks efficiently and ensure guest satisfaction before, during, and after service
• Report guest issues or complaints to management promptly for resolution
• Clean and maintain service tools and service areas to uphold hygiene standards
• Stock and prepare service-related items to ensure smooth operations
• Maintain the cleanliness and full operational condition of the restaurant, equipment, and interiors

Skills

English proficiency

F&B service experience

Willingness to learn

Communication skills

Job description

HA HA BIN GLOBAL SERVICE PTE. LTD. seeks a friendly and attentive hospitality team member to deliver excellent food and beverage service. You will understand menu items, ensure timely and accurate order delivery, and keep dining areas clean while supporting teammates.

You will address guest concerns promptly to maximize satisfaction and contribute to a positive guest experience in a fast-paced environment.