Guest Experience Lead - Fine Dining & Bar Service

American Club, The; Singapore; Hybrid; SGD 29,000 - 45,000; Full time

Job summary

The American Club, The in Singapore is seeking an enthusiastic dining floor ambassador to ensure every member enjoys a seamless and personalized dining experience. You will coordinate closely with the kitchen and bar teams, uphold high service standards, and create a warm, home-away-from-home atmosphere.

Ideal candidates are hospitality-focused with excellent interpersonal skills, able to manage service flow, handle feedback professionally, and work rotating shifts including weekends and public

Qualifications

• Proven hospitality experience in all-day dining or fine dining.
• Excellent interpersonal and communication skills to engage with Members.
• Ability to coordinate with kitchen and bar teams and manage service flow.
• Flexible schedule with weekend/holiday shifts; no midnight shifts.

Responsibilities

• Oversee daily food & beverage service operations on the floor.
• Deliver personalized, high-quality guest experiences consistently.
• Coordinate with kitchen and bar teams for smooth service.
• Ensure service standards, SOPs and hygiene practices are followed.
• Respond to Members feedback professionally.
• Monitor table setups, service flow, presentation standards.

Skills

Hospitality-focused

Warm & welcoming

Interpersonal skills

Coordination skills

Food & beverage knowledge

Shift flexibility

Fine dining experience

Bartending knowledge

Job description

The American Club, The in Singapore is seeking an enthusiastic dining floor ambassador to ensure every member enjoys a seamless and personalized dining experience. You will coordinate closely with the kitchen and bar teams, uphold high service standards, and create a warm, home-away-from-home atmosphere.

Ideal candidates are hospitality-focused with excellent interpersonal skills, able to manage service flow, handle feedback professionally, and work rotating shifts including weekends and public