Guest Experience Lead, Club Concierge & Digital Services

SAFRA National Service Association; Singapore; On-site; SGD 28,000 - 33,000; Full time

Job summary

SAFRA National Service Association invites a Customer Experience Ambassador to join our CCK team. You will lead a small ambassador group, assist guests with inquiries, and promote digital services through the mSAFRA app and kiosks.

The role requires 1–2 years front desk experience, a customer‑focused attitude, and the ability to work shifts, weekends and public holidays in a Singaporean context.

Qualifications

• GCE O levels and basic PC skills are required.
• 1–2 years front desk experience in service or hospitality.
• Customer-focused and service-oriented mindset.
• Teamwork-oriented and able to perform in a fast-paced environment.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Lead and supervise the Customer Experience Ambassador team.
• Assist guests, answer enquiries, and guide use of SAFRA facilities and digital services.
• Promote adoption of digital channels like the mSAFRA app and kiosks.
• Maintain neat club lobby and ensure printed materials are stocked.
• Record key issues and hand over to the next shift with updates.

Skills

Front desk experience

Customer service

Teamwork

Shift work

Proactive engagement

Education

GCE O levels

Tools

POS system

Digital kiosks

mSAFRA app

Job description

SAFRA National Service Association invites a Customer Experience Ambassador to join our CCK team. You will lead a small ambassador group, assist guests with inquiries, and promote digital services through the mSAFRA app and kiosks.

The role requires 1–2 years front desk experience, a customer‑focused attitude, and the ability to work shifts, weekends and public holidays in a Singaporean context.