Guest Experience Lead

BCH HOTEL INVESTMENT PTE LTD; Singapore; On-site; SGD 26,000 - 42,000; Full time

Job summary

BCH HOTEL INVESTMENT PTE LTD seeks a front desk associate to manage guest check-ins, check-outs, room assignments, and late requests. You will secure payments, issue room keys, verify rates, and document exceptions to ensure accuracy.

You will communicate with housekeeping and other staff, handle guest inquiries, arrange transportation, and process payments across all channels. The role requires professionalism and a commitment to guest satisfaction.

Responsibilities

• Process guest check-ins and check-outs.
• Handle room assignments and room-change requests.
• Secure payments and issue/ reissue room keys.
• Verify rates match market codes and document exceptions.
• Coordinate with Housekeeping on room status and guest concerns.
• Answer guest calls, requests, and questions; follow up for satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at start and end of shift.
• Notify Loss Prevention of theft reports.

Job description

BCH HOTEL INVESTMENT PTE LTD seeks a front desk associate to manage guest check-ins, check-outs, room assignments, and late requests. You will secure payments, issue room keys, verify rates, and document exceptions to ensure accuracy.

You will communicate with housekeeping and other staff, handle guest inquiries, arrange transportation, and process payments across all channels. The role requires professionalism and a commitment to guest satisfaction.