Guest Experience & Events Supervisor

JUMBO GROUP OF RESTAURANTS PTE. LTD.; Singapore; Vor Ort; SGD 26.000 - 38.000; Vollzeit

Zusammenfassung

Jumbo Group of Restaurants Pte. Ltd. is seeking a front-of-house Host/Hostess to welcome guests and support the dining experience. You will propose menus, coordinate events, and upsell items while maintaining a professional appearance and high service standards.

You will handle customer enquiries, manage first-level service recovery, and assist with training a Leading Hostess to ensure exceptional service across the team.

Aufgaben

• Welcomes and greets customers
• Ensure good personal grooming standards and portray professional image to the customers
• Build rapport with customers and manage their needs and expectations
• Attend to customer's enquiries, propose menu, prepare quotation and coordinate events
• Upsell menu items to customers professionally
• Engage and provide excellent customer service to ensue pleasant dining experience
• Handle complaints in a timely manner and manage first level of service recovery
• Train Leading Hostess to provide exceptional service to customers
• Any other ad-hoc jobs or duties assigned by the Manager from time to time

Jobbeschreibung

Jumbo Group of Restaurants Pte. Ltd. is seeking a front-of-house Host/Hostess to welcome guests and support the dining experience. You will propose menus, coordinate events, and upsell items while maintaining a professional appearance and high service standards.

You will handle customer enquiries, manage first-level service recovery, and assist with training a Leading Hostess to ensure exceptional service across the team.