Guest Experience Concierge (Hotel Front Desk)

A HOTEL FARRER PARK PTE. LTD.; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Salary incentives

Career progression

Training programmes

Uniform provided

Job summary

A HOTEL FARRER PARK PTE. LTD. invites a warm and service‑minded HOTEL CONCIERGE to join our front office team. You will welcome guests, assist with check‑in/out, handle reservations, and provide information on services and local attractions to ensure a seamless stay.

We value positive attitudes, strong communication, and the ability to multitask in a fast‑paced environment. Mandarin language skills are a plus; training and uniform are provided, with incentives tied to performance.

Qualifications

• Experience in customer service or hospitality preferred.
• Good communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude with strong problem-solving skills.
• Familiar with hotel management systems (training provided if needed).
• Able to work shifts, weekends, and public holidays.
• Ability to speak Mandarin or other languages is an advantage.

Responsibilities

• Welcome guests with professionalism and a friendly attitude
• Handle check-in, check-out, and room assignments
• Manage reservations, room availability, and guest enquiries
• Provide accurate information about hotel services, facilities, and local attractions
• Assist in handling guest complaints calmly and effectively
• Coordinate with housekeeping and other departments for smooth operations
• Process payments, maintain records, and ensure proper documentation
• Uphold hotel service standards and create a positive guest experience

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Problem-solving

Shift work

Mandarin language

Tools

PMS software

Job description

A HOTEL FARRER PARK PTE. LTD. invites a warm and service‑minded HOTEL CONCIERGE to join our front office team. You will welcome guests, assist with check‑in/out, handle reservations, and provide information on services and local attractions to ensure a seamless stay.

We value positive attitudes, strong communication, and the ability to multitask in a fast‑paced environment. Mandarin language skills are a plus; training and uniform are provided, with incentives tied to performance.