Guest Experience Concierge | Front Office

Hilton; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Hilton in Singapore is seeking a Front Office / Guest Service Executive. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs, addressing inquiries, and warmly welcoming every guest throughout their stay.

The role requires strong communication, the ability to handle guest requests with care, proficiency in PMS and front office procedures, and flexibility to work nights, weekends and holidays. English skills are essential; additional languages are a plus.

Qualifications

• Experience in guest service or front office within hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in hotel PMS and front office procedures preferred.

Responsibilities

• Deliver warm welcome to guests and handle check-ins and check-outs smoothly.
• Address guest inquiries and assist with needs throughout stay.
• Promote hotel services and amenities to enhance guest experience.
• Resolve guest concerns promptly and maintain effective communications.

Job description

Hilton in Singapore is seeking a Front Office / Guest Service Executive. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs, addressing inquiries, and warmly welcoming every guest throughout their stay.

The role requires strong communication, the ability to handle guest requests with care, proficiency in PMS and front office procedures, and flexibility to work nights, weekends and holidays. English skills are essential; additional languages are a plus.