Guest Experience Concierge - Attractions

Marina Bay Sands; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

Marina Bay Sands is seeking hospitality-oriented staff to deliver outstanding visitor experiences across its Attractions, including the Museum, SkyPark, Sampan Rides, and Digital Light Canvas. You will engage guests professionally, manage admissions, and assist with inquiries while promoting the attractions.

Ideal candidates bring at least 1 year in hospitality, strong English communication, high energy, and a team-oriented mindset.

Qualifications

• Excellent guest relations and communication skills.
• Keen to work in the Attractions industry, with a passion for learning and people engagement.
• Candidates must have a fair command of spoken and written English.
• Motivated with high energy, and able to appreciate a dynamic, fast-paced environment.
• Able to apply good judgment and discretion while maintaining a calm demeanor in high volume or stressful situations.
• Well-groomed and professional disposition.
• A team player who is organized and can work with minimum supervision.
• Able to speak in front of groups.

Responsibilities

• Provide excellent Visitor Experience and ensure the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas).
• Engage visitors in a positive and professional manner while proactively promoting the various Attractions.
• Proactively working in the main admissions and all public areas of the attractions as deployed.
• Assist visitors with enquiries and directing them to the appropriate source of information.
• Provide guidance to all casual staff in visitor engagement and operations.
• Adhere to SOPs and SQRs of the Attractions.
• To be equipped with good product knowledge of all offerings available to visitors.
• When deployed at the museum, ensure artifacts are safeguarded.
• Maintain a high standard of cleanliness at all workstations, complying with health and safety standards.
• Project a professional presence, verbally and in appearance.
• Perform shift duties responsibly and be accountable to the Assistant Manager/Manager.
• Handle attractions bookings, tickets sales and events.

Skills

Guest relations

Communication skills

English proficiency

Team player

Public speaking

Professional demeanor

High energy

Calm under pressure

Education

Secondary education preferred.

Job description

Marina Bay Sands is seeking hospitality-oriented staff to deliver outstanding visitor experiences across its Attractions, including the Museum, SkyPark, Sampan Rides, and Digital Light Canvas. You will engage guests professionally, manage admissions, and assist with inquiries while promoting the attractions.

Ideal candidates bring at least 1 year in hospitality, strong English communication, high energy, and a team-oriented mindset.