Intern, Hotel Concierge

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 16,000 - 21,000; Full time

Job summary

Marina Bay Sands invites a motivated Concierge Intern to support guest services and ticketing operations. You will register guests in OPERA, record and update folios, and process concierge requests while coordinating with Front Office, Guest Services, Transportation and other departments.

Ideal candidates are full-time matriculated students pursuing a Diploma in Hospitality Operations; internship must contribute to graduation.

Qualifications

• Excellent guest relations and communication skills.
• Fluent in English; knowledge of Japanese/Putonghua/Korean is a plus.
• Full-time matriculated student with a Diploma in Hospitality Operations; internship must contribute to graduation.

Responsibilities

• Register guest in the Property Management System (OPERA).
• Record and update guest data into folio as needed.
• Handle guest inquiries on tourist information and local community.
• Process Concierge and Ticketing related requests.
• Operate FCS system, OPERA, and ALICE Concierge to assist guest requests.
• Be conversant with manual operations during PM system shutdown.
• Monitor lobby activities and report suspicious items or activities to Security.
• Maintain liaison with all departments to ensure seamless guest experiences.
• Be familiar with local community and major events in town.
• Provide recommendations to enhance stay in MBS and Singapore.
• Follow OSHA safety guidelines.
• Adhere to benchmarking standards.
• Support Guest Services desk operations as needed.
• Perform other duties as assigned.

Skills

Guest relations

Communication skills

Education

Diploma in Hospitality Operations

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. As Concierge, you will be responsible to process all Concierge and ticketing related requests. It is vital that you work closely with Guest Services to minimize perception of queue by assisting on tagging the luggage and be responsible in ensuring all guests requests are attended to immediately. Concierge will be in constant communication with guests, Front Office, Guest Services, Transportation, and Lost & found etc. You are also expected to communicate with all other departments such as Services Management, Express Services, Guest Relations, Premium Services, Limousine, F&B, Ticketing, and other heart of house departments such as Housekeeping and Facilities. If the request is not directly related to his/her area of capability, the request must be owned and forwarded to the appropriate department. Be vigilant and monitor activities at the lobby and report any suspicious characters, items or/and activities to the Security services department.

Job Responsibilities

• Register guest in the Property Management System (OPERA).
• Record and update all pertinent data into guest folio as needed.
• Handles guest’s inquiries pertaining to tourist information and local community.
• Processes Concierge and Ticketing Related Requests.
• Competent to operate FCS system, Property Management System and ALICE Concierge to assist and process guest requests.
• Be conversant with manual operations process during shutdown of property management system.
• Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Chef Concierge, Assistant Chef Concierge and Concierge Supervisor.
• Maintain close liaison with all other Departments and have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.
• Be familiar with the local community and major events in town.
• Appropriate recommendations to be made to guests to enhance their stay in MBS and Singapore.
• Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.
• Adhere to departmental and organizational benchmarking standards.
• Supports the Guest Services team with desk operations as and when required.
• Performs any other duties and responsibilities as and when assigned by the management.

Job Requirements

Education & Certification

Applicant must be a full-time matriculated student with a certificate of diploma in Hospitality Operations Internship must contribute to school graduation requirements.

Experience

Prior experience in the same capacity is an advantage.

Other Prerequisites

• Excellent guest relations and communication skills
• Fluent in English, knowledge of additional languages such as Japanese, Putonghua, Korean is an added advantage
• Pay attention to details and have strong customer service skills
• Is eager to acquire tourist-related knowledge in Singapore
• Able to work with minimum supervision
• A team player and takes initiative to assist other Team Members when required

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals. As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360. The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.