VIP Guest Loyalty Concierge

Marina Bay Sands; Singapore; On-site; SGD 27,000 - 45,000; Full time

Job summary

Marina Bay Sands seeks a guest-focused team member to deliver exceptional service to loyalty programme guests and assist with their needs.

You will understand the loyalty programmes, manage membership counters, and support enrolment in Sands Rewards Club and Sands LifeStyle.

Collaboration with various departments and a proactive attitude are essential to ensure high guest satisfaction, including accommodating Mandarin and English-speaking guests and working rotating shifts.

Qualifications

• Secondary education preferred.
• Prior experience in Hospitality or Customer Service advantageous.
• No experience required as training will be provided.

Responsibilities

• Provide excellent service to Marina Bay Sands loyalty programme guests and assist them with their needs and requests.
• Thoroughly understand the Marina Bay Sands loyalty programmes and respond to enquiries regarding the programme information.
• Manage the Loyalty Club Membership counters and assist with Sands Rewards Club and Sands LifeStyle membership enrollment.
• Provide personalised service to all Paiza LifeStyle members.
• Assist with Special Events and Promotions.
• Work closely with stakeholders (such as Retailers, Retail Concierge, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, ensuring excellent guest satisfaction.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

Skills

Customer service

Team player

Problem solving

MS Word

MS Excel

Windows OS

Education

Secondary education

Tools

Microsoft Office

Job description

Marina Bay Sands seeks a guest-focused team member to deliver exceptional service to loyalty programme guests and assist with their needs.

You will understand the loyalty programmes, manage membership counters, and support enrolment in Sands Rewards Club and Sands LifeStyle.

Collaboration with various departments and a proactive attitude are essential to ensure high guest satisfaction, including accommodating Mandarin and English-speaking guests and working rotating shifts.