Guest Experience Captain — Elevate Service & Growth

The Lo & Behold Group; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dining Discounts

Sabbaticals

Job summary

The Lo & Behold Group is seeking a guest experience role at Fico, its seaside venue in Sentosa, Singapore. You will directly influence guest happiness by delivering attentive service and spotting opportunities to delight guests.

Join a culture that values care, learning, and career growth. The role offers medical and insurance coverage, dining discounts across venues, and a pathway to leadership within TLBG.

Qualifications

• Strong guest-service mindset and hospitality flair.
• Willingness to learn TLBG standards and culture.

Responsibilities

• Build and maintain relationships with guests to ensure memorable visits.
• Take orders and describe menu items with clarity and enthusiasm.
• Upsell products based on guest preferences and knowledge.
• Proactively ensure guest satisfaction and smooth service operations.
• Identify and suggest improvements to procedures and guest experience.

Skills

Guest relations

Upselling

Product knowledge

Communication

Job description

The Lo & Behold Group is seeking a guest experience role at Fico, its seaside venue in Sentosa, Singapore. You will directly influence guest happiness by delivering attentive service and spotting opportunities to delight guests.

Join a culture that values care, learning, and career growth. The role offers medical and insurance coverage, dining discounts across venues, and a pathway to leadership within TLBG.