Captain | Fico (Sentosa)

The Lo & Behold Group; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dining Discounts

Sabbaticals

Job summary

The Lo & Behold Group is seeking a guest experience role at Fico, its seaside venue in Sentosa, Singapore. You will directly influence guest happiness by delivering attentive service and spotting opportunities to delight guests.

Join a culture that values care, learning, and career growth. The role offers medical and insurance coverage, dining discounts across venues, and a pathway to leadership within TLBG.

Qualifications

• Strong guest-service mindset and hospitality flair.
• Willingness to learn TLBG standards and culture.

Responsibilities

• Build and maintain relationships with guests to ensure memorable visits.
• Take orders and describe menu items with clarity and enthusiasm.
• Upsell products based on guest preferences and knowledge.
• Proactively ensure guest satisfaction and smooth service operations.
• Identify and suggest improvements to procedures and guest experience.

Skills

Guest relations

Upselling

Product knowledge

Communication

Job description

Fico is a casual Italian seaside destination that proudly advocates living better, not faster. Its culinary focus is centred around simple Italian cooking inspired by the spirit of cucina povera, a philosophy where the use of humble ingredients is not a limitation, but the starting point of creativity.

First opened at East Coast Park in 2023, Fico serves up flavourful, soul-soothing plates that nourish oneself, with a waste-not, want-not approach that extends to food and beyond. In 2026, Fico opened its second home at Tanjong Beach Club, bringing the same warm, convivial spirit to Sentosa through a broader Italian coastal lens shaped by its new beachfront setting.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022 to2026) and one of AON's Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning
  

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.