Guest Experience Bellhop & Concierge

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 23,000 - 35,000; Full time

Job summary

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a Guest Services/Bell Attendant to warmly welcome guests, escort them to rooms, assist with luggage, and provide information on local attractions.

The ideal candidate has a high school diploma or GED and no related work experience. This is a full-time on-site position in Singapore with professional appearance and adherence to hotel policies.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions.
• Arrange transportation for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.
• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
• Maintain awareness of undesirable persons on property premises.
• Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
• Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Education

High school diploma or G.E.D. equivalent

Job description

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a Guest Services/Bell Attendant to warmly welcome guests, escort them to rooms, assist with luggage, and provide information on local attractions.

The ideal candidate has a high school diploma or GED and no related work experience. This is a full-time on-site position in Singapore with professional appearance and adherence to hotel policies.