Growth & Partnerships Lead – Cleaning Services

HENG GOT MANPOWER PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Heng Got Manpower Pte. Ltd. is seeking a dynamic professional to lead cleaning management efforts in Singapore. You will act as the main liaison for key accounts, drive adoption of SOPs, and oversee the Household Service Scheme while addressing staff matters.

The role requires strong leadership, multilingual communication, and the ability to engage stakeholders at all levels. You will help grow the business by identifying new cleaning opportunities and providing exemplary customer service.

Qualifications

• Bachelor's degree or above in any discipline.
• Proficiency in multiple languages to communicate effectively with staff, customers and stakeholders.
• High level of leadership skills.
• Strong verbal and written communication skills.
• Ability to communicate, present, and influence key stakeholders at all levels.
• Excellent interpersonal, negotiation and presentation skills.
• Broad knowledge and understanding of the principles, practices and procedures of customer service.
• Work independently as well as collaboratively within a team.

Responsibilities

• Serve as the lead point of contact for all cleaning management matters.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensuring the team is carrying out the proper SOP as defined by the company.
• Manage Household Service Scheme and handle staff issues.
• Assist growth of the company and expand the company by looking for more cleaning businesses in Singapore.
• Serves customers by providing product and service questions and suggesting information.
• Attracts potential customers by answering questions and suggesting information.
• Resolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve.
• Analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Analyze sales data and increase the company's sales profit.
• Provide strategies and estimates for company Work actively to manage both internal and external relationships

Skills

Leadership

Languages

Communication

Stakeholder management

Negotiation

Presentation

Customer service

Teamwork

Education

Bachelor's degree or above

Job description

Heng Got Manpower Pte. Ltd. is seeking a dynamic professional to lead cleaning management efforts in Singapore. You will act as the main liaison for key accounts, drive adoption of SOPs, and oversee the Household Service Scheme while addressing staff matters.

The role requires strong leadership, multilingual communication, and the ability to engage stakeholders at all levels. You will help grow the business by identifying new cleaning opportunities and providing exemplary customer service.