Grant Support Associate — Email & Live Chat

PERSOL SINGAPORE PTE. LTD.

Singapore

On-site

SGD 19,000 - 22,000

Full time

14 days+
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Job summary

PERSOL SINGAPORE PTE. LTD. in Newton is seeking friendly agents to handle grant recipient inquiries by email and live chat, with rotation to the SME Cash Grant hotline.

You will provide clear information on scheme eligibility, payouts, and application-related matters while maintaining a professional, patient, customer-centric approach. The role requires accurate record-keeping in the case management system and timely escalation of complex issues to supervisors, with supporting administrative

Qualifications

  • Minimum GCE A-Level, Diploma or equivalent.
  • Strong customer service orientation and interpersonal skills.
  • Excellent verbal and written communication in English.

Responsibilities

  • Handle enquiries from grant recipients via email and live chat.
  • Selected staff will also be assigned to handle the SME Cash Grant hotline.
  • Provide accurate and timely information on scheme eligibility, payouts and application-related matters.
  • Maintain a professional, patient and customer-centric approach when interacting with recipients.
  • Record and document summaries of customer interactions in the case management system.
  • Escalate complex cases and operational issues to supervisors where required.
  • Support operational and administrative tasks related to scheme administration as assigned.

Skills

Customer service
Interpersonal skills
Verbal communication
Written communication
English proficiency

Education

GCE A-Level / Diploma or equivalent

Tools

Microsoft Word
Microsoft Excel

Job description

PERSOL SINGAPORE PTE. LTD. in Newton is seeking friendly agents to handle grant recipient inquiries by email and live chat, with rotation to the SME Cash Grant hotline.

You will provide clear information on scheme eligibility, payouts, and application-related matters while maintaining a professional, patient, customer-centric approach. The role requires accurate record-keeping in the case management system and timely escalation of complex issues to supervisors, with supporting administrative

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On-job training provided