Grant Support Associate — Email & Live Chat

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 19,000 - 22,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. in Newton is seeking friendly agents to handle grant recipient inquiries by email and live chat, with rotation to the SME Cash Grant hotline.

You will provide clear information on scheme eligibility, payouts, and application-related matters while maintaining a professional, patient, customer-centric approach. The role requires accurate record-keeping in the case management system and timely escalation of complex issues to supervisors, with supporting administrative

Qualifications

• Minimum GCE A-Level, Diploma or equivalent.
• Strong customer service orientation and interpersonal skills.
• Excellent verbal and written communication in English.

Responsibilities

• Handle enquiries from grant recipients via email and live chat.
• Selected staff will also be assigned to handle the SME Cash Grant hotline.
• Provide accurate and timely information on scheme eligibility, payouts and application-related matters.
• Maintain a professional, patient and customer-centric approach when interacting with recipients.
• Record and document summaries of customer interactions in the case management system.
• Escalate complex cases and operational issues to supervisors where required.
• Support operational and administrative tasks related to scheme administration as assigned.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

English proficiency

Education

GCE A-Level / Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

PERSOL SINGAPORE PTE. LTD. in Newton is seeking friendly agents to handle grant recipient inquiries by email and live chat, with rotation to the SME Cash Grant hotline.

You will provide clear information on scheme eligibility, payouts, and application-related matters while maintaining a professional, patient, customer-centric approach. The role requires accurate record-keeping in the case management system and timely escalation of complex issues to supervisors, with supporting administrative