Gov IT Operations & Service Support Engineer (M365)

Capgemini; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work practices

Learning & development opportunities

Job summary

Capgemini is seeking an ICT Operations Support Engineer to manage day‑to‑day ICT environment administration and service requests for government ICT services in Singapore. You will coordinate with government agencies, MSPs, and vendors, support Microsoft 365 workloads, and uphold governance, security and compliance standards.

The role emphasizes end‑to‑end lifecycle management of service requests, onboarding/offboarding, access management, and asset tracking, with a focus on delivering secure and

Qualifications

• Diploma or degree in information technology, computer science, information systems, or related discipline.
• 2+ years of experience in IT operations, IT administration, service management or infrastructure support.
• Experience supporting Microsoft 365 and workplace technologies.
• Experience working with vendors and managed service providers.
• Familiarity with IT service management processes and tools.
• Preferred: experience within the Singapore Government ICT environment.
• Familiarity with WOG ICT processes, governance and support models.
• Experience using Government ICT portals such as ITSM Portal, SGMail Admin Portal and EUSS Portal.

Responsibilities

• Raise, track, and manage ICT service requests, incidents, and operational support activities.
• Coordinate with government agencies, MSPs, and vendors to fulfil requests within SLAs.
• Review submissions, approvals, and fulfilment evidence for service requests.
• Monitor backlog, follow up on outstanding requests, and escalate issues as needed.
• Maintain records and audit trails for operational activities.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Support user onboarding, offboarding, and access management processes.
• Manage user accounts, shared mailboxes, distribution lists, licenses, and security groups.
• Coordinate endpoint provisioning, software installation, and workplace technology support.
• Act as liaison between client and ICT service providers, and monitor vendor performance against SLAs.
• Review service reports and validate completed work before acceptance.
• Participate in operational and service review meetings.
• Support ICT governance, audit, risk management, and cybersecurity activities.
• Conduct periodic access reviews and support compliance exercises.
• Maintain ICT asset inventory and software license records.
• Assist in incident management, problem management, and operational reporting.

Skills

IT Administration

Service Management

Vendor Coordination

Customer Service

Stakeholder Management

Problem Solving

Attention to Detail

Governance & Compliance

Communication Skills

Education

Diploma or Degree in IT/CS/IS

Tools

Microsoft 365

Exchange Online

Entra ID / Intune

Job description

Capgemini is seeking an ICT Operations Support Engineer to manage day‑to‑day ICT environment administration and service requests for government ICT services in Singapore. You will coordinate with government agencies, MSPs, and vendors, support Microsoft 365 workloads, and uphold governance, security and compliance standards.

The role emphasizes end‑to‑end lifecycle management of service requests, onboarding/offboarding, access management, and asset tracking, with a focus on delivering secure and