GM, Luxury Italian Fine-Dining Operations & Experience

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 61,000 - 73,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. in Singapore seeks a seasoned hospitality executive to drive luxury dining operations, guest relations and VIP service across high‑value guest experiences.

You will lead reservations, corporate partnerships, private events and premium dining programs with a focus on five‑star standards. You will oversee budgeting, staff leadership, and service excellence, ensuring strong brand positioning and financial performance while coordinating with kitchen and management

Qualifications

• Minimum 5 years in hospitality, restaurant operations, or luxury F&B management.
• At least 2–3 years in a senior management role.
• Experience in a five‑star hotel, luxury hospitality group or reputable fine‑dining restaurant is strongly preferred.
• Strong understanding of luxury service standards, guest relations, VIP management and service recovery.
• Experience managing business lunches, corporate dining, private events, or high‑value clientele is highly desirable.
• Excellent knowledge of wine, food‑and‑wine pairing and premium beverage service.
• Strong commercial understanding of restaurant financials, budgeting, labour management and cost control.
• Availability to work evenings, weekends and public holidays as required.

Responsibilities

• Deliver personalised, five‑star hospitality and premium fine‑dining service.
• Oversee the guest journey, reservations, VIP arrangements, guest feedback and service recovery.
• Build relationships with regular and corporate guests.
• Drive business lunch, dinner reservations, corporate bookings and repeat business.
• Develop corporate partnerships, private dining packages and special dining experiences.
• Collaborate with management and the kitchen team to enhance dining offerings.
• Oversee daily operations, service quality, restaurant readiness and guest flow.
• Establish and maintain SOPs, service standards, cleanliness and operational controls.
• Ensure smooth coordination between front‑of‑house and kitchen teams, and compliance with company policies and Singapore regulations.
• Recruit, train, lead and develop the front‑of‑house team.
• Manage staff scheduling, manpower planning, performance reviews and service training.
• Conduct briefings and maintain high standards of professionalism and teamwork.
• Ensure staff have strong knowledge of Italian cuisine, menus, ingredients, allergens, wines and beverages.
• Oversee wine service, food pairing, menu recommendations and beverage sales.
• Maintain excellent dining and service standards.
• Monitor sales, revenue, occupancy, average spending, labour costs and profitability.
• Prepare budgets, forecasts and performance reports.
• Control food costs, inventory, purchasing and wastage, and implement strategies to achieve business targets.
• Support marketing, corporate partnerships, private events and brand development.
• Monitor guest feedback, online reviews and market trends.
• Maintain operational, financial, staffing and compliance records and report performance and improvement plans to Group Management.]

Skills

Guest relations

VIP management

Wine knowledge

Budgeting

Labour management

Team leadership

Event management

Job description

The Supreme HR Advisory Pte. Ltd. in Singapore seeks a seasoned hospitality executive to drive luxury dining operations, guest relations and VIP service across high‑value guest experiences.

You will lead reservations, corporate partnerships, private events and premium dining programs with a focus on five‑star standards. You will oversee budgeting, staff leadership, and service excellence, ensuring strong brand positioning and financial performance while coordinating with kitchen and management