Global Workforce Forecasting & Scheduling Analyst II

F5 Networks Singapore Pte Ltd

Singapore

On-site

SGD 60,000 - 90,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

F5 Networks Singapore Pte Ltd is seeking a Workforce Management Analyst II to optimize staffing and forecasting across regions. You will work with Global Services to ensure efficient resource allocation and high-quality service delivery worldwide, drawing on strong analytical skills and advanced Excel proficiency.

The role requires experience in workforce analytics, forecasting, or scheduling, and knowledge of contact center metrics.

Qualifications

Bachelor’s degree in business, analytics, operations management, or related field.
2+ years of experience in workforce analytics, forecasting, or scheduling.
Strong knowledge of contact center metrics (AHT, ASA, shrinkage).
Proactive and detail-oriented with excellent time management.

Responsibilities

Analyze historical data to create short- and long-term workload forecasts for Global Services.
Build and manage schedules to ensure staffing across multiple geographies/time zones.
Monitor service levels, occupancy, and adherence; adjust plans to maintain SLAs.
Generate regular workforce reports with forecasts, scheduling, and productivity insights.
Collaborate with Global Support to address capacity challenges and communicate changes.
Use workforce tools to manage forecast data, schedules, and performance tracking.
Improve processes by making data-driven recommendations.