Global Workforce Planner II

665 F5 Networks Singapore Pte Ltd; Singapore; Hybrid; SGD 96,000 - 132,000; Full time

Job summary

F5, Inc. is seeking a Workforce Management Analyst II to support Global Services across regions, focusing on forecasting, scheduling, and optimizing staffing to deliver high-quality service.

You will analyze data, build schedules across geographies, monitor SLAs, and generate reports for regional and global leaders, collaborating with Global Support teams to address capacity challenges. The role emphasizes analytical skills, proficiency with Excel and WFM tools, and the ability to adapt in a

Qualifications

• Bachelor's degree in business/analytics/operations management or related field.
• 2+ years of experience in workforce analytics, forecasting, or scheduling.
• Strong knowledge of contact center metrics (AHT, ASA, shrinkage).
• Proactive and detail-oriented with excellent time management.

Responsibilities

• Analyze historical data to forecast workload for Global Services.
• Build and manage schedules across geographies and time zones.
• Monitor service levels, occupancy, and adherence to SLAs.
• Generate workforce reports for regional/global leadership.
• Collaborate with Global Support to address capacity challenges.
• Utilize WFM tools to manage forecast data, schedules, and performance.
• Propose process improvements based on data findings.

Skills

Analytical

Forecasting

Scheduling

Communication

Education

Bachelor's degree in Business/Analytics/Operations Management

Tools

Excel (Pivot, VLOOKUP)

NICE Verint

Job description

F5, Inc. is seeking a Workforce Management Analyst II to support Global Services across regions, focusing on forecasting, scheduling, and optimizing staffing to deliver high-quality service.

You will analyze data, build schedules across geographies, monitor SLAs, and generate reports for regional and global leaders, collaborating with Global Support teams to address capacity challenges. The role emphasizes analytical skills, proficiency with Excel and WFM tools, and the ability to adapt in a