Customer Support Consultant

JAC Recruitment Consultant; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JAC Recruitment Consultant is seeking a capable customer support professional for a 12-month agency contract in Singapore. The role focuses on delivering timely support to customers via email and phone, resolving issues, and maintaining accurate records.

You will work with finance-related queries, contribute to knowledge base updates, and collaborate across teams to improve processes. Strong communication and Japanese language skills are essential.

Qualifications

• At least 6 years relevant experience in middle office support.
• Familiarity with finance/ treasury/payments/transfers.
• Experience in customer support, application support, or SaaS support.
• Strong communication, analytical, and problem-solving skills.
• Experience with ticketing tools such as Salesforce Service Cloud.
• Knowledge of treasury/financial operations such as cash management, payments, bank reporting, FX, and general ledger.
• Familiarity with APIs, file integrations, bank file protocols, and data interfaces.
• Ability to work independently in a fast-paced, customer-focused environment.
• Japanese language proficiency (written and spoken) to communicate with Japan-based clients and stakeholders.

Responsibilities

• Provide timely customer support via email, phone, and support platforms.
• Troubleshoot and resolve customer issues, escalating when required.
• Meet customer satisfaction and service level targets.
• Maintain accurate case documentation and support records.
• Create and update knowledge base articles.
• Collaborate with internal teams to improve products and processes.
• Share best practices and support team knowledge development.

Skills

Communication

Analytical thinking

Problem solving

Tools

Salesforce Service Cloud

APIs

Job description

COMPANY OVERVIEW

A global SaaS provider delivering innovative solutions that help businesses optimize financial processes, enhance operational efficiency, and support strategic decision-making.

This is a 12-month agency contract role (extendable/renewable)

JOB RESPONSIBILITIES

• Provide timely customer support via email, phone, and support platforms.




• Troubleshoot and resolve customer issues, escalating when required.




• Meet customer satisfaction and service level targets.




• Maintain accurate case documentation and support records.




• Create and update knowledge base articles.




• Collaborate with internal teams to improve products and processes.




• Share best practices and support team knowledge development.

JOB REQUIREMENTS

• Atleast 6 years relevant experience in middle office support.




• Familiarity with finance/ treasury/payments/transfers




• Experience in customer support, application support, or SaaS support.




• Strong communication, analytical, and problem-solving skills.




• Experience with ticketing tools (e.g., Salesforce Service Cloud).




• Knowledge of treasury/financial operations such as cash management, payments, bank reporting, FX, and general ledger.




• Familiarity with APIs, file integrations, bank file protocols, and data interfaces.




• Ability to work independently in a fast-paced, customer-focused environment.




• Japanese language proficiency (written and spoken) to communicate effectively with Japan‑based clients and stakeholders

Working Location: Singapore

We regret that only shortlisted candidates will be notified.