Global Staffing & Planning Leader

Apple, Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Apple is seeking a RPAC/Japan Staffing and Planning Manager to lead regional staffing and vendor coordination for outsourcing partners. The role focuses on aligning cross-functional teams, managing complex projects, and ensuring alignment between strategy and execution across a global network.

The ideal candidate has extensive experience in contact center environments, vendor management, and program management, with strong communication skills and the ability to operate in a fast-paced,

Qualifications

• Minimum 5–10 years demonstrated work experience in contact center environment, project management, or vendor management.
• BA/BS degree in business or related field.
• Excellent communication and presentation skills.

Responsibilities

• Oversees weekly commit levels by role/language for regional network.
• Align with boundary teams, where applicable, to drive process improvement, change management.
• Builds partnerships with internal regional directors, local management, and various functional departments to drive improvements for the extended regional network.
• Hosts weekly 1:1s with partner leadership.
• Ensures business continuity, disaster recovery planning.
• Reviews business escalations to and from outsource partners in compliance with Apple policy.
• Consolidates all regional operational issues and aligns with boundary teams to drive efficiency and standardization across the network.
• Provides regional support for new partners, sites, geo expansion.
• Facilitates knowledge share, global alignment of OSV best-practice exchange.
• Provides invoicing support.
• Infrastructure oversight.
• Travel required (20%)

Skills

Vendor management

Project management

Communication

Education

BA/BS degree in business or related field

Job description

Apple is seeking a RPAC/Japan Staffing and Planning Manager to lead regional staffing and vendor coordination for outsourcing partners. The role focuses on aligning cross-functional teams, managing complex projects, and ensuring alignment between strategy and execution across a global network.

The ideal candidate has extensive experience in contact center environments, vendor management, and program management, with strong communication skills and the ability to operate in a fast-paced,