Global Outsourcing & Programs Manager

APPLE SOUTH ASIA PTE. LTD.; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Apple South Asia Pte. Ltd. is seeking a seasoned program and vendor management professional to oversee regional network operations and cross-functional initiatives.

The role requires partnering with boundary teams, regional directors, and multiple departments to drive improvements and ensure alignment with Apple’s standards and policies. You will coordinate weekly commitments by role and language, manage vendor relationships, and support disaster recovery and business continuity planning while

Formación

• Excellent communication and presentation skills.
• Strong understanding and experience working with outsource vendors.
• Minimum 5 years demonstrated work experience in contact center environment, project management, or vendor management.
• BA/BS degree in business or related field.

Responsabilidades

• Oversees weekly commit levels by role/language for regional network.
• Align with boundary teams, where applicable, to drive process improvement, change management
• Builds partnerships with internal regional directors, local management, and various functional departments to drive improvements for the extended regional network
• Hosts weekly 1:1s with partner leadership
• Ensures business continuity, disaster recovery planning
• Reviews business escalations to and from outsource partners in compliance with Apple policy
• Consolidates all regional operational issues and aligns with boundary teams to drive efficiency and standardization across the network
• Provides regional support for new partners, sites, geo expansion
• Facilitates knowledge share, global alignment of OSV best-practice exchange
• Provides invoicing support
• Infrastructure oversight
• Travel required (20%)

Conocimientos

Excellent communication

Vendor management

Project management

Stakeholder liaison

Educación

BA/BS in business or related field

Descripción del empleo

Apple South Asia Pte. Ltd. is seeking a seasoned program and vendor management professional to oversee regional network operations and cross-functional initiatives.

The role requires partnering with boundary teams, regional directors, and multiple departments to drive improvements and ensure alignment with Apple’s standards and policies. You will coordinate weekly commitments by role and language, manage vendor relationships, and support disaster recovery and business continuity planning while