Global Staffing & Partner Planning Manager

Apple Inc.; Singapore; Vor Ort; SGD 120.000 - 180.000; Vollzeit

Zusammenfassung

Apple Inc. is seeking an RPAC/Japan Staffing and Planning Manager in Singapore to lead regional staffing, planning, and vendor partnerships. The role requires coordinating with outsource vendors and regional directors to ensure seamless staffing and operational excellence across the network.

The successful candidate will bring strong program management, excellent communication, and the ability to align strategy with execution in a fast-paced global environment. Travel up to 20% is expected.

Qualifikationen

• Excellent communication and presentation skills.
• Strong experience with outsource vendors.
• Proven track record in contact center, project management, or vendor management roles.
• BA/BS degree in business or related field.

Aufgaben

• Oversees weekly commit levels by role/language for regional network.
• Align with boundary teams to drive process improvement and change management.
• Builds partnerships with internal regional directors and departments to drive improvements.
• Hosts weekly 1:1s with partner leadership.
• Ensures business continuity and disaster recovery planning.
• Reviews business escalations to/from outsource partners per Apple policy.
• Consolidates regional operational issues and aligns with boundary teams for efficiency and standardization.
• Provides regional support for new partners, sites, geo expansion.
• Facilitates knowledge share and global OSV best-practice exchange.
• Provides invoicing support.
• Infrastructure oversight.
• Travel required (20%).

Kenntnisse

Communication skills

Vendor management

Project management

Presentation skills

Cross-functional collaboration

Ausbildung

Bachelor's degree in business or related field

Jobbeschreibung

Apple Inc. is seeking an RPAC/Japan Staffing and Planning Manager in Singapore to lead regional staffing, planning, and vendor partnerships. The role requires coordinating with outsource vendors and regional directors to ensure seamless staffing and operational excellence across the network.

The successful candidate will bring strong program management, excellent communication, and the ability to align strategy with execution in a fast-paced global environment. Travel up to 20% is expected.