Global Solutions Strategy & Operations Lead

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; Presencial; SGD 180 000 - 260 000; Tempo integral

Resumo da oferta

Airwallex is seeking a Manager, Solutions Strategy (IC) to scale the Solutions organization globally. The role sits at the intersection of strategy, operations, delivery, and technical enablement, translating leadership priorities into operating mechanisms and cross-functional programs across Solutions, Product, Commercial, DevX, Operations, and Salesforce Ops.

You will build reusable tools, AI-assisted workflows, and documented assets to improve delivery speed and customer outcomes, while

Qualificações

• Strong program management instincts and ability to structure ambiguous, cross-functional work.
• Comfortable in technical environments, able to work with Solutions Engineers, Product, and engineering teams without hands-on coding.
• Ability to move between strategy and execution: defining frameworks, writing narratives, building cadences, aligning stakeholders.
• Highly organized with the ability to turn scattering ideas into a coherent roadmap and execution plan.
• Strong governance and risk judgment when scaling new tooling, AI workflows, or customer-adjacent assets.

Responsabilidades

• Own strategic programs that improve how the Solutions organization operates globally, including capacity planning, intake and prioritization, handoff design, reporting cadences, and cross-functional accountability.
• Drive the ongoing evolution of the Solutions strategic backlog, turning leadership priorities into scoped initiatives with owners, milestones, and measurable outcomes.
• Improve operating discipline by defining hygiene standards, status models, prioritization reviews, stale-case handling, and visibility into workload and blockers.
• Build and run weekly, monthly, and quarterly business rhythms for Solutions leadership, ensuring metrics are actionable and tied to owners.
• Partner with regional leads to define and operationalize engagement criteria, delivery frameworks, handoff thresholds, and role clarity across SE, SA, TAM, Delivery, Support, and partner teams.
• Stand up and manage the Solution team’s Feature Builder Program operating layer with governance and adoption measurement.
• Work with DevX, Product, and engineering partners to improve self-serve support, documentation quality, AI workflows, and reusable assets.
• Drive structured voice-of-customer and product feedback loops to improve docs, tooling, and product decisions.

Conhecimentos

Program management

Cross-functional collaboration

Technical fluency

Stakeholder alignment

Descrição da oferta de emprego

Airwallex is seeking a Manager, Solutions Strategy (IC) to scale the Solutions organization globally. The role sits at the intersection of strategy, operations, delivery, and technical enablement, translating leadership priorities into operating mechanisms and cross-functional programs across Solutions, Product, Commercial, DevX, Operations, and Salesforce Ops.

You will build reusable tools, AI-assisted workflows, and documented assets to improve delivery speed and customer outcomes, while