Global Service & Key Account Manager (Cloud, IoT & O&M)

Univers; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Univers is seeking a seasoned post-delivery specialist to own the end-to-end lifecycle of cloud, IoT, and on-site projects after go-live. This role serves as the single point of accountability for service quality, vendor performance, and contract economics for Singapore government and semi-government accounts.

You will coordinate with engineering, O&M, product, sales, finance and procurement to ensure seamless service delivery, strong customer relationships, and proactive risk management across

Qualifications

• Bachelor degree in Computing, Information Systems or related field.
• 8–12 years relevant experience in account management, service management, technical delivery management or consulting.
• 5+ years in a client-facing Service Account Manager or Technical Account Manager role.
• 2+ years hands-on experience in infrastructure, networking, systems administration, DevOps, troubleshooting or application support.

Responsibilities

• Own end-to-end post-delivery scope across cloud, IoT and on-site components for delivered projects.
• Monitor service levels, manage incidents and escalations, and ensure continuity of service after handover from delivery teams.
• Track contract obligations, warranty terms and scope boundaries to prevent unmanaged scope creep.
• Manage third-party vendors and subcontractors delivering maintenance, site or technical services.
• Hold vendors accountable to SLAs, cost commitments and quality standards.
• Serve as the primary post-delivery relationship owner for Singapore local customers.
• Manage customer expectations, service reviews and renewal/expansion conversations.
• Coordinate with engineering, O&M, product, sales, finance and procurement teams.
• Work with Finance on invoicing, billing milestones, cost tracking and margin protection.
• Provide accurate reporting to Director-level stakeholders and flag risks early.

Skills

Client-facing

Account management

Service management

Technical delivery management

Communication

Analytical thinking

Education

Bachelor degree in Computing/Information Systems or related field

Tools

DevOps practices

Networking

IT troubleshooting

Job description

Univers is seeking a seasoned post-delivery specialist to own the end-to-end lifecycle of cloud, IoT, and on-site projects after go-live. This role serves as the single point of accountability for service quality, vendor performance, and contract economics for Singapore government and semi-government accounts.

You will coordinate with engineering, O&M, product, sales, finance and procurement to ensure seamless service delivery, strong customer relationships, and proactive risk management across