Global O&M Service Manager – Post-Delivery & Accounts

Univers; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Univers is seeking an O&M Service Manager to own the post-delivery lifecycle of projects spanning cloud, IoT, and on-site components. You will be the single point of accountability for service quality, vendor performance, customer satisfaction, and contract economics after go-live, primarily for Singapore government and semi-government accounts while supporting select international clients.

You will coordinate with engineering, O&M, product, sales, finance and procurement teams, manage SLAs,

Qualifications

• Bachelor's degree required in computing or related field.
• 8-12 years in account management, service management, or technical delivery/consulting.
• 5+ years in client-facing Service Account Manager or Technical Account Manager roles.
• 2+ years hands-on infra, networking, DevOps, or support experience.

Responsibilities

• Own end-to-end post-delivery scope across cloud, IoT and on-site components.
• Monitor service levels, manage incidents and escalations, ensure post go-live continuity.
• Track contract obligations, warranties and scope boundaries.
• Manage third-party vendors and subcontractors delivering maintenance and services.
• Hold vendors to SLAs, cost commitments and quality standards.
• Serve as primary post-delivery relationship owner for Singapore clients.
• Manage expectations, service reviews and renewal/expansion conversations.
• Coordinate with engineering, O&M, product, sales, finance and procurement.
• Work with Finance on invoicing, milestones, cost tracking and margin.
• Provide accurate reporting to Director-level stakeholders and flag risks early.

Skills

Account management

Service management

Technical delivery

Vendor management

Stakeholder management

Communication

Education

Bachelor's degree in Computing, Information Systems or related field

Job description

Univers is seeking an O&M Service Manager to own the post-delivery lifecycle of projects spanning cloud, IoT, and on-site components. You will be the single point of accountability for service quality, vendor performance, customer satisfaction, and contract economics after go-live, primarily for Singapore government and semi-government accounts while supporting select international clients.

You will coordinate with engineering, O&M, product, sales, finance and procurement teams, manage SLAs,