Service & Key Account Manager - International O&M

Univers; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Univers is seeking a seasoned post-delivery specialist to own the end-to-end lifecycle of cloud, IoT, and on-site projects after go-live. This role serves as the single point of accountability for service quality, vendor performance, and contract economics for Singapore government and semi-government accounts.

You will coordinate with engineering, O&M, product, sales, finance and procurement to ensure seamless service delivery, strong customer relationships, and proactive risk management across

Qualifications

• Bachelor degree in Computing, Information Systems or related field.
• 8–12 years relevant experience in account management, service management, technical delivery management or consulting.
• 5+ years in a client-facing Service Account Manager or Technical Account Manager role.
• 2+ years hands-on experience in infrastructure, networking, systems administration, DevOps, troubleshooting or application support.

Responsibilities

• Own end-to-end post-delivery scope across cloud, IoT and on-site components for delivered projects.
• Monitor service levels, manage incidents and escalations, and ensure continuity of service after handover from delivery teams.
• Track contract obligations, warranty terms and scope boundaries to prevent unmanaged scope creep.
• Manage third-party vendors and subcontractors delivering maintenance, site or technical services.
• Hold vendors accountable to SLAs, cost commitments and quality standards.
• Serve as the primary post-delivery relationship owner for Singapore local customers.
• Manage customer expectations, service reviews and renewal/expansion conversations.
• Coordinate with engineering, O&M, product, sales, finance and procurement teams.
• Work with Finance on invoicing, billing milestones, cost tracking and margin protection.
• Provide accurate reporting to Director-level stakeholders and flag risks early.

Skills

Client-facing

Account management

Service management

Technical delivery management

Communication

Analytical thinking

Education

Bachelor degree in Computing/Information Systems or related field

Tools

DevOps practices

Networking

IT troubleshooting

Job description

ABOUT UNIVERS

Univers combines global operating scale, deep industrial intelligence, and recognition from the institutions shaping energy, technology, and sustainability. The platforms built for the last decade were designed to monitor.

Univers was built to act - not just report

Univers operates at global scale:

• 1,070 GW+ Energy assets under AI management
  
• 450M+ Connected sensors and devices
  
• 800+ Enterprise customers
  
• Leader Gartner Magic Quadrant Leader

ROLE OVERVIEW / THE OPPORTUNITY

Univers is looking for a crucial role that owns the post-delivery lifecycle of completed projects spanning cloud, IoT, and physical site components. The role acts as the single point of accountability for service quality, vendor performance, customer satisfaction, and contract economics after go-live. The role sits between technical delivery, commercial stakeholders, and customers, focusing primarily on Singapore government and semi government accounts while supporting selected international accounts.

RESPONSIBILITIES/WHAT YOU WILL DO

• Own end-to-end post-delivery scope across cloud, IoT and on-site components for delivered projects.
  
• Monitor service levels, manage incidents and escalations, and ensure continuity of service after handover from delivery teams.
  
• Track contract obligations, warranty terms and scope boundaries to prevent unmanaged scope creep.
  
• Manage third-party vendors and subcontractors delivering maintenance, site or technical services.
  
• Hold vendors accountable to SLAs, cost commitments and quality standards.
  
• Serve as the primary post-delivery relationship owner for Singapore local customers.
  
• Manage customer expectations, service reviews and renewal/expansion conversations.
  
• Coordinate with engineering, O&M, product, sales, finance and procurement teams.
  
• Work with Finance on invoicing, billing milestones, cost tracking and margin protection.
  
• Provide accurate reporting to Director-level stakeholders and flag risks early.

REQUIREMENTS/WHAT WE ARE LOOKING FOR

• Bachelor degree in Computing, Information Systems or related field.
  
• 8-12 years relevant experience in account management, service management, technical delivery management or consulting.
  
• 5+ years in a client-facing Service Account Manager or Technical Account Manager role.
  
• 2+ years hands-on experience in infrastructure, networking, systems administration, DevOps, troubleshooting or application support.
  
• Experience managing vendors, customers and internal stakeholders simultaneously.
  
• Strong communication, analytical and problem-solving skills.

PREFERRED QUALIFICATIONS

• Experience working with Singapore government agencies, statutory boards, GLCs or regulated enterprises.
  
• Understanding of public sector service governance and structured reporting.
  
• Working knowledge of cloud infrastructure and IoT technologies.