Global Service Escalation & Readiness Lead

TikTok Inc.; Singapore; Vor Ort; SGD 90.000 - 130.000; Vollzeit

Zusammenfassung

TikTok Pte. Ltd. in Singapore is seeking a Service Solutions Program Manager to lead scalable resolution of service escalations, safety incidents, and cross-functional recovery efforts within the Global E-Commerce Governance and Experience team.

You will own end-to-end program management for complex initiatives, coordinate with Product, Policy, Operations, and regional teams, and drive process improvements to enhance customer experience and operational readiness.

Qualifikationen

• BA/BS degree or equivalent practical experience.
• 3+ years of operations, program, or project management experience in tech or fast-paced environments.
• Strong collaboration and communication skills with both tech and non-tech teams.

Aufgaben

• Lead strategic service solution programs to improve customer satisfaction and operational readiness across regions.
• Coordinate responses to high-priority escalations, safety issues, and incidents across multiple stakeholders.
• Own end-to-end program management for global and regional initiatives, including planning, milestones, risks, and handovers.

Kenntnisse

Program management

Cross-functional collaboration

Stakeholder management

Problem solving

Ausbildung

BA/BS degree

Jobbeschreibung

TikTok Pte. Ltd. in Singapore is seeking a Service Solutions Program Manager to lead scalable resolution of service escalations, safety incidents, and cross-functional recovery efforts within the Global E-Commerce Governance and Experience team.

You will own end-to-end program management for complex initiatives, coordinate with Product, Policy, Operations, and regional teams, and drive process improvements to enhance customer experience and operational readiness.